Customer Service High School

Ana c Gutierrez

**** ** ******* ** ● Houston, Texas 77032 ● 281-***-**** ● **********@*****.***

Office Employee

EDUCATION & TRAINING

High School

June 2011

NIMITZ HIGH SCHOOL

Houston, Texas

SELECTED ACADEMIC PROJECTS

[Project, Training, Conference]

KEY COMPETENCIES

Monitoring

Reading Comprehension

Speaking

Writing

Mathematics

Management of Personnel Resources

Time Management

Judgment and Decision Making

Active Learning

Management of Financial Resources

Operation and Control

Equipment Selection

Equipment Maintenance

Installation

Operation Monitoring

Repairing

Active Listening

Service Orientation

Instructing

Persuasion

Negotiation

Coordination

Critical Thinking

Systems Evaluation

Learning Strategies

Complex Problem Solving

Troubleshooting

Programming

PROFESSIONAL EXPERIENCE

Sales associate

October 2011 - May 2014

WALMART

Houston

I provided customer service In the electronics and wireless department. I answered questions over the phone for customers and always made sure to inform customers with weekly sales and new innovating items.

Ending pay rate: $8.90 per/hr

Office Employee

May 2014 - October 2014

SUPERSHOT DELIVERY COMPANY

Houston, Texas

I read and responded to emails for my supervisor. I also provided customer service over the phone as in taking and inputting orders in the system. I also scheduled daily and updated other companies website consoles to reflect the status of customers orders(scheduled,pending,delivered, active.)

Receive and place telephone calls.

Schedule and make appointments.

Make photocopies of correspondence, documents, and other printed matter.

Draft and type office memos.

Ending pay rate: $10.00 per/hr

ACCOMPLISHMENTS & AWARDS

Graduated top 15% of my class, 2011

TOOLS & TECHNOLOGY

I am familiar with Microsoft word and excel. I am a fast learner in new programs. I will make sure I understand new things that I have to learn. I am also fluent in Spanish.

References

Daniel Bui (Teacher)-281*901*8174

Timothy Hines(Teacher)-832*403*1816

Rod Stienbrook(Supervisor)-281*808*0852

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