Customer Service Representative

BAMBA DIENG

* ******** *****, ***** **** ON M*M *N7

416-***-**** • *********@*****.***

EXPERIENCE & SKILLS SUMMARY

Bilingual Customer Service

Delivered superior customer service and built customer satisfaction and loyalty

Provided effective and timely resolution of a range of customer inquiries and strived for one-call resolution of customer issues.

Completed ongoing training to stay abreast of product, service and policy changes.

Strike a positive and cooperative tone with both customers and coworkers.

Demonstrated best judgment in the disbursement of adjustments and credits.

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities

EMPLOYMENT HISTORY

École élémentaire Félix –Leclerc (Toronto, On) Jan12– Jun12

Tutoring

Taught students using a systematic plan of lectures, demonstrations and discussion groups

Developed curriculum and prepared teaching materials and outlines for courses

Prepared, administered and marked tests and papers to evaluate students' progress

Advise students on program curricula and career decisions and provided individualized tutorial/remedial instructions

Supervised independent or group projects, field placements, laboratory work or hands-on training

FIERA FOODS Company Inc. (Toronto, ON) Apr10 – Sep11, Oct04-Jun2008

Shipping/Receiving/Packaging

Assembles orders and prepares goods for shipment.

Records shipment data, including weight, charges, and space availability

Receives and unpacks materials and supplies

Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes

Completes shipping and receiving reports

Responsible for shipping products to customers and other vendors when applicable

Arvato Digital Services (Toronto, ON) Feb09 - Jan10

Bilingual Customer Service Representative

Delivered superior customer service and built customer satisfaction and loyalty

Provided effective and timely resolution of a range of customer inquiries and strived for one-call resolution of customer issues.

Completed ongoing training to stay abreast of product, service and policy changes.

Strike a positive and cooperative tone with both customers and coworkers.

Demonstrated best judgment in the disbursement of adjustments and credits.

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities

EDUCATION

Bachelors of Arts Sep2011-Apr2015

York University, Toronto, ON

International Trade with FITT designation

Boreal College Toronto, ON Sep2007- Apr2008

General Arts and Sciences

Boreal College Toronto, ON Sep2006 - Apr2007

Bachelor of economic

University Cheikh Anta Diop, Dakar Senegal Sep1995 – Jul1999

References Available Upon Request

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