Project Manager Management

ERIC BALANCIO, PMP

248-***-**** ************@*****.***

**** ******** ******, **********, *** Vegas NV, 89044

PROJECT MANAGER

-Drove complex IT deliverables and managed key client relationships throughout 15 years-

Accomplished with in-depth project management experience and repeated success leveraging IT expertise with leadership ability to drive initiatives and project deliverables. Oversee budgets, cost efficiency and client relationships. Build strong sustainable teams and lead to high productivity levels. Continually achieve buy-in and effectively partner with all stakeholders to achieve strategic and tactical goals.

CORE COMPETENCIES

Project Estimations Business Systems Analysis Business Intelligence Agile Environments Project Management People & Resource Management Team Leadership Budget Management Vendor Relationship Management Strategic Planning New Business Development Customer Relationships Software Development

KEY CAREER HIGHLIGHTS

Track record of overseeing innovative technology projects that translate into increased productivity, large cost reductions and integrated operations within all stages of business growth across industries.

Drive broad range of simultaneous large scale and complex projects, achieve buy-in and serve as trusted advisor to clients.

Continually meet current business technology needs while predicting future needs in dynamic and changing growth environments.

Establish effective communication channels with stakeholders and meet quality assurance objectives, budget goals and demanding deadlines. Translate technical terms into user-friendly language.

CAREER EXPERIENCE

COMPUWARE CORPORATION, Detroit, MI

$2.5B global technology company delivering industry-leading mainframe developer productivity,

data management and application performance management tools across industries.

Project Manager (Customer Success Manager), 2011 – Present

Hold accountability for 40+ large enterprise accounts across Midwestern and Western region. Establish and foster trusted relationships with clients and provide consultative services regarding APM strategies and best practices to ensure their continued value and business success. Manage customer startups and introduce company offerings in support, education and services, as well as manage user groups. Generate Salesforce.com reports for forecasting and pipeline renewals. Mitigate client at-risk cancellations and resolve product usage and solutions to fit clients’ technical and budgetary goals.

Key Achievements:

Managed $7M+ in maintenance revenue and generated 97% renewal rates.

Produced $1M in service and product consultative sales to ensure product adoption.

Project Manager, 2011 – Present

Delivered innovative customer experience solutions across broad rage of SaaS and on-premise AMP products and services based on Compuware Gomez SaaS, DC-RUM and dynaTrace. Collaborated with sales teams to maximize results for product and service proposals. Coordinated RFP responses with contract management, legal and technical teams. Provided regional sales analysis, escrow review and services forecasts. Directed and managed solution architects, solution consultants and guardians. Managed technical scoping calls, Statement of Work development, change requests and client engagement procedures.

Key Achievements:

Boosted project delivery profit margin by 15% via successful process improvements.

Delivered highly effective go-to-market plan and collaborated across departments to execute plan.

Improved service completion time by 300% within one year.

Continually applied in-depth project management skills leveraged with client management expertise to drive $20M in APM projects that delivered competitive advantage for clients, including triage, load testing and implementation projects.

Managed implementation and training to Application Triage across industries, including automotive, insurance, healthcare, law, government and academic arenas.

TRINITY HEALTH, Farmington, MI

$9B healthcare network with 400+ outpatient facilities and 30+ assisted living facilities in 10 states.

Senior Project Manager, 2010 – 2011

Managed key system migration, automation and update projects as contractor for Trinity Healthcare PMO Health Organization to support strategic, organizational and operational initiatives. Established project design for initiatives, synchronized resources, facilitated and monitored project status and achieved agreed-upon deliverables and outcomes within budget and established timelines. Provided project status updates via detailed reports to key project stakeholders and management. Developed communication strategies and stakeholder relationships.

Key Achievements / Projects:

Migrated TIS OpenSource lab system to Henry Ford Health / St. Joseph Macomb Hospital system.

Automated pharmaceutical packaging system to support commercial product implementation of local Trinity hospital system.

Replaced enterprise phone dictation system to support new hospital system.

VisionIT COMPANY, Detroit, MI

Global business solutions staffing firm focused on offering IT services to Fortune 500 corporations.

Senior Project Manager / Henry Ford Health System, 2008 – 2010

Oversaw IT programs and projects as consultant to Siemens Enterprise Communications supporting Henry Ford Health System. Managed project team, resources and vendors. Met timelines and budget requirements.

Key Achievements / Projects:

Planned and implemented $1.8M Novell GroupWise e-mail platform migration to MS Outlook Exchange with 16,000 users.

Spearheaded EMC / SMARTS implementation program to replace HP OpenView monitoring platform and deploy network sniffer probe.

Managed internal and vendor resources to upgrade Olympus Endo Works gastro / endoscopy imaging system using HL7 interface to HFHS Care Plus EMR system.

Oversaw upgrade for 88-server, 10-application Unix environment to O/S Level 09 with AIX, Sun, HP-UX and Linux. Established monthly maintenance plan for all Unix application platforms.

BLUE CROSS BLUE SHIELD OF MICHIGAN, Detroit, MI

One of world’s largest independent licensees of Blue Cross Blue Shield Association.

Deployment Manager, 2001 – 2008

Managed deployment for all IS infrastructure and corporate funded projects to support acquisitions. Managed global vendor relationships.

Key Achievements / Projects:

Orchestrated and managed M-Care migration strategy to de-couple and resituate $2.5M IT data center and call center. Built 150-user data center using Cisco, Nortel and Aspect technologies, installed WAN circuits and call routing requirements and managed budget.

Designed and directed installation for Dente Max call center and office network with 200+ users. Managed vendors, developed $3M budget and created business user / client interface. Managed SMEs to support contact center, network, WAN and PBX technologies.

06/96 – 01/01 Superior Consultant Co HCIM – Botsford Hospital Farmington, MI

Title: MANAGER - Data Center/Network/Desktop/Telecommunications

IT staff manager for Botsford General Hospital outsourcing engagement in partnership with Superior Consultant Co.

Responsibilities include staff management, strategic planning, capital and operational budget development, vendor management, contract management of all information Systems (IS) for voice and data.

Operational management of AS-400, LAN/WAN and Northern Telecom Option 81 PBX switch.

Supervised group of 24 technical personnel staff that provided IS support to Botsford Hospital campus area including 23 remote site facilities.

Managed 3.5 million annual capital and operational budget - voice/data.

Actively involved in overall strategy for telecommunications technology acquisition and integration, vendor selection, negotiation, workload planning, project budgeting and administration.

EDUCATION & CREDENTIALS

Master of Business Administration in Finance, Walsh College, Troy, MI

Bachelor of Business Administration, Western Michigan University, Kalamazoo, MI

Project Management Professional (PMP) Certification

Six Sigma Green Belt

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