Customer Service
Resume:
Sherri Tillery
Watauga, Texas 76148
**************@*****.***
Loan Processing & Customer Service
Mortgage / Auto Loans / Customer Care
Dynamic loan processor who contributes to increased revenue through client retention and customer service. Expert in funding, purchase and lease agreements, and credit research.
Qualified credit analyst uniquely skilled at combining finance, recovery, and fraud prevention skills into bottom-line results.
PROFESSIONAL EXPERIENCE
BNY Mellon Trust Company/American Cybersystems Dec 2014 - April 2015
Document Custodian
•Work directly with Fannie Mae, Freddie Mac, and Penny Mac lenders to prepare documents
•Review and certify mortgage documents through Freddie Mac systems and run certifications reports
•Duties include research, archiving, logging mortgage documents, and catalogue batch into vault
Herman Chemical – Roanoke, TX May 2014 – Dec 2014
Customer Service Representative
•Processed orders for distribution to chemical companies throughout United States and Canada
•Responsible for logistics and transportation of chemicals to meet Department of Transportation regulations
•Accountable for reporting, order entry, inventory management, and shipment
CitiFinancial Auto-Bedford TX Sept 2005 - May 2014
Service Processor
•Process mortgage lien releases for third largest bank holding company in the United States
•Work closely with three credit bureaus to research, certify, and document loan payoff verification
•Contact mortgage companies, title companies, and other financial institutions to clarify discrepancies
•Confirm with county and/or tax assessor information provided is backed by documentation
Loan Processor
•Fund auto loans
•Data entry of customer account information
•Troubleshoot customer issues
•Trained new associates
•Alerted company to possible fraud
•Fielded customer service calls
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Farmers Insurance-Ft. Worth TX March 1998 - Sept 2005 Office Manager
•Quote rates and process auto, home, life and commercial policies
•File, order supplies, data entry, answer phones and cross selling
•Pull MVR’s and credit scores, post payments and balance deposits
•Make collection calls and client renewals
Banner Life Insurance-Hurst TX Jan 1992 - March 1998
Administrative Office Manager
•Supervised 20 plus associates
•In charge of scheduling sales associate presentations
•Follow up and problem solving for all clients
•Cold calling of prospective clients
EDUCATION
Tarrant County Junior College-N.E. Campus Courses of Study- Basic Curriculum Major-Associate of Liberal Arts
References available on request
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