Customer Service Assistant

Ch e r i t a A . C l e n d i n e n

**** ********** *****, *********, ** 30296 • 770 - 268 - 1258• c c l end i nen1@s t uden t . g s u . edu EDUCATION

Georgia State University Atlanta, GA

BS Psychology January, 2015

WORK EXPERIENCE

Georgia State University Police Department, Atlanta, GA August, 2011- present Security Guard

• Reported suspicious activities, emergencies, and enforced campus policies

• Maintained safety and security of individuals and private records

• Resolved interpersonal conflicts involving visitors and employees Royal Clothing Company, Atlanta, GA April, 2009- June, 2010 Assistant Manager

• Promoted sales and processed transactions

• Stocked inventory, ordered supplies, and completed invoices

• Identified and resolved customer service issues and mediated employee conflicts VOLUNTEER EXPERIENCE

King’s Clinical Neuropsychology Lab, Georgia State University, Atlanta, GA January, 2015- present Research Assistant

• Organized files, managed and entered data, and interpreted findings

• Scheduled appointments and managed correspondences

• Utilized statistical software including SPSS, SAS, and SPM National Safe Care Training and Research Center, Atlanta, GA May, 2014- May, 2015 Research Assistant

• Composed correspondences, responded to inquiries, and scheduled appointments

• Organized meetings, organizing testing materials, and conducting interviews

• Interviewed both children and adults who participated in the study Language, Culture, and Memory Study, Georgia State University, Atlanta, GA August, 2013- present Senior Research Assistant/ Lab Coordinator

• Conducted interviews and administered neuropsychological tests

• Data input, secured private records, and disseminated research findings

• Presented research findings at scientific conferences and assisted in writing manuscript drafts

• Utilized statistical software including SPSS, and developed scoring templates using Excel ADDITIONAL SKILLS

Typing Speed: 60+ wpm; Microsoft Office Suite (Advanced knowledge using Excel, Word, PowerPoint, Outlook, Publisher); Adobe Acrobat, Statistical Package for the Social Sciences (SPSS), Statistical Analysis Software (SAS), Statistical Parametric Mapping (SPM)

Contact this candidate