Customer Service High Schoo

Chane’ Shonqual Graham

**** **** **** ****** ****** NC 27893* 252-***-****

*********.**@*****.***

Objective

To gain employment with an established company. A company in which I can gain new skills and enhance the skills that I have.

Education

High School Diploma- James Baxter Hunt High School, Wilson, NC-June 2009.

Work History

Hwy 55 Burgers Shakes and Fries-Wilson, NC

Head Waitress, August 2010-current

Escort customers to their table and arranged their seating. Present and explain menus to customers regarding restaurant items and inform them of daily specials. Take food and drink orders and conveyed them to the grill staff. Provide excellent customer service. Working closely with the wait and cook staff to ensure that the orders were served in an efficient manner-orders were assembled properly in the kitchen and delivered to customers in a timely manner. Verify customer satisfaction. Present desserts upon completion of main meal. Collect payment and thank customers prior to exiting. Train new staff regarding restaurant procedures, culture and practices. Work with staff members to provide team oriented service. Manage wait staff.

Skills

Great communication skills.

Great customer service skills.

Capable of using a POS system.

An enthusiastic learner.

Create spreadsheets.

Knowledgeable of Microsoft Word, Excel, Power Point, Outlook, Access, Publisher and use of the internet for various research.

Type over 35 words per minute.

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