Customer Service Manager

Objectives

To obtain a position where my professional office and analytical skills will be utilized to enhance the growth of the company.

Experience

Direct Opinions – Independence, OH July 2012 to Present

Market Research Interviewer

Collaborated with other team members on special projects and events

Fielded an average of 300-500 customer service calls per day for multiple contracted companies; scripted and unscripted calls

Worked independently from home with minimal guided supervision from remote office

Frequently switched to different projects throughout the day

General office duties

Ramada Elyria - Elyria, OH April 2014 to May 2014

Sales & Banquet Manager

Delivered exceptional service by greeting and serving customers in a timely, friendly manner

Fielded an average of 10-20 inquiry calls per day. Responsible for recruiting new and reoccurring business via incoming/outgoing calls, web search, and field sales

Managed 7-10 employees in the Banquet Department. Organized, planned, coordinated, and executed events ranging from business meetings to weddings

Collaborated with other team members on special projects and events. Created proposals and contracts. General office duties. Minimal to no supervision

Marketplace Insights – Elyria, OH May 2010 to June 2012

Administrative Assistant

Train new employees and assist with problem solving

Quality control of calls and employees

Data entry. Inventory Control. Banking. Bulk mail distribution

Various Administrative duties

Fuel Stop– Elyria, OH October 2005 to January 2008

Manager

Supervised two employees per shift; worked under minimal direction

Balanced budget, tracked inventory and stock, accounts payable/receivable, payroll, scheduling, and customer relations

Assisted in the restructure and new merchandise of company including: meetings with architects, accountants, bankers, vendors, and city inspectors

Academic Education

January 2008 to May 2011

Lorain County Community College – Elyria, OH

Associate of Arts

References

References are available on requests

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