Customer Service Teacher
Resume:
NAKEESHA BROOKINS
Marietta, GA 30067
E-mail acqro1@r.postjobfree.com
OBJECTIVE:
To obtain a position where my knowledge, experience, and positive attitude can contribute successfully towards a company’s goal and develop a long-term career.
EDUCATION:
University Of Cincinnati
Associate of Applied Science (Criminal Justice)
SUMMARY OF QUALIFICATIONS:
Excellent Customer Service.
Exceptional hardworking team leader and team player.
Strong knowledge of Microsoft Word, Excel and Outlook.
Hardworking, pay close attention to detail, detail oriented, dependable.
EMPLOYMENT:
7/2013 - Present Kids ‘R’ Kids of Historic Roswell Roswell GA
Floater/Assistant Teacher
Assist the lead teacher in planning the lessons and implementing study programs for children ages 3 months-12 years.
Teach children the basics in English language, numbering, identifying colors, animals etc, as per the understanding and grasping levels of the kids.
Supervise the activities of children and ensure their safety in absence of lead teacher.
Teach and help children develop good habits and manners.
Ensure the small children complete their exercising regime daily.
2/2013 – 7/2013 State Farm (Kelly Services) Dunwoody GA
Customer Service Agent
Answered inbound questions or concerns customers had about their auto and fire policies and claims that have been filed.
Assist in the process of Newly Acquired Car forms as it relates to auto policies.
Communicate with the Agent office for policy holders as it relate to auto and fire polices.
3/2013 – 7/2013 Kids ‘R’ Kids of Historic Roswell (Peachtree Placement Services Inc.)
Powder Springs GA
Substitute Teacher
Filled in for absent teachers in emergency and on short and medium term assignments.
Liaised effectively with colleagues in team teaching assignments.
Followed teaching programs set by regular teachers and prepared outlines when necessary.
8/2007 – 8/2011 ArchBrook Laguna Kennesaw GA
Reverse Logistics Specialist
Operated order picker and forklift (certificated) and unload trucks.
Coordinated returns for shop NBC and HSN.
Responsible for training new employees as a reverse logistics specialist.
Maintained spreadsheet for the company’s inventory count of all products.
2/2002 – 12/2006 Hamilton County Justice Center Cincinnati OH
Pretrial Intake Specialist
Communicated with the defendant to establish conditions of bond, and court approved programs.
Performed background checks on adults and juvenile: interpreted what information was on the report.
Interviewed defendants to ascertain the needed services.
Communicated with the defendant to establish conditions of bond, and court approved programs.
Evaluated defendants medical, drug and mental health for pretrial caseworkers.
Reported suicidal defendants to sheriff’s department.
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