Customer Service Representative
Resume:
Curcia McClure
Dallas, TX *****
************@*****.*** - 214-***-****
Private
Authorized to work in the US for any employer
Work Experience
Certified Nurse Aid
Brentwood Healthcare - Dallas, TX
May 2007 to Present
Responsibilities
Provide individualized attention which encourages each resident's abilities to maintain or attain physical, mental, and psychosocial wellbeing.
• Knowledge of the care plan for residents and provide support to the resident according to the care plan.
• Assistance with grooming, bathing, oral hygiene, feeding, incontinent care, prosthetic appliances, transferring, ambulation, communicating needs in keeping with care plan.
• Maintain comfort, privacy, and dignity of each resident in the delivery of services to them.
• Assist in maintaining a safe, neat, and clean environment, report environmental deficiencies to the charge nurse such as lighting or equipment problems.
• Observe residents for changes in condition or behavior and promptly report these changes to appropriate licensed personnel.
• Maintain each resident's skin integrity to prevent pressure ulcers, skin tears, and other damage by changing incontinent residents, turning, repositioning immobile residents.
• Answer resident's call lights promptly and courteously
• Perform various tasks assigned by the charge nurse including vital signs, resident's weights, collecting specimens
• Lift, move, and transport residents using proper body mechanics or lifting devices for accident prevention
• Complete certified nursing assistant records documenting care provided or other information in keeping with department policies
• Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials.
Accomplishments
The impact that I during my job is learning about different levels of diagnoses that a resident haves and catering to them accordingly. Also forming realationships with the residents and their family members nut never letting it get in the way of my job. I have accomplished so much in this field it would like to broaden my herizon on furthering my career in healthcare /medical field.
Skills Used
Communication skills
Customer service
Patience
Attentiveness
Cleanliness
Taking orders as well as performing task in an orderly fashion and a timely manor
customer service representative
North American processing solutuons - Dallas, TX
May 2014 to January 2015
Customer Service Representative, Inbound Call Center
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Customer Service Representative, Outbound Call Center
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents.
COMPUTER SKILLS
MS Word, Excel and PowerPoint
Education
medication aid school - Dallas, TX
2010 to 2010
Caren Nurse Aid school - Dallas, TX
2007 to 2007
diploma
Roosevelt high school - Dallas, TX
2000 to 2004
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