Customer Service Manager

BRUCE GURD

**** ******* ****, #*** 281-***-****

Houston, Texas 77081 *****.****@*****.***

WAREHOUSING – SHIPPING & RECEIVING - CUSTOMER SERVICE

PROFILE

Highly skilled hands-on employee, possessing strong business acumen analyzing operations and developing solutions to increase efficiency of traffic, warehousing, inventory and customer pick-up. Possess excellence in dealing directly with customers and resolving customer issues.

Negotiation of contracts with ground and freight carries, vendors, and approval of payment in all related billing.

STRENGTHS

Logistics

Management

Human

Resources

Training &

Development

Customer Service

Vendor

Management

Warehousing

Inventory

Control

Shipping

Receiving

Delivery

P/U

Billing & Credit`

Researching issues

Payroll

Freight Claims

Computers:

Microsoft, Word,

Excel

RESUME OF: Bruce Gurd

PROFESSIONAL WORK HISTORY:

Hudson Products, Beasley Texas

1/03/2015-5/22/2015

Shipping Coordinator

. Determine most cost efficient means of moving material using

UPS, DHL, FED EX, Hot Shot Delivery, LTL, and Full Truck Loads.

. Coordinate with customer’s logistic company in arranging p/u.

. Create documents for international shipping.

. Provide customers with current and historical documentation.

Eastern Metal Supply, Houston Texas

4/15/2013-12/20/2014

Warehouse Supervisor

. Responsible for all operations in the warehouse.

. Logistics of products to customers

. Shipping and receiving

. Maintenance of equipment

. Customer Pickup

Gulf Coast Window Covering, Houston, Texas 3/09/1992-3/28/2013 (Plant closed down)

Traffic Manager – 6/05/2003-3/28/2013

Directly responsible for the management of operations for the traffic department.

Coordinated payroll for staff and reported information to corporate office.

Negotiated contracts with all shipping and supply vendors.

Approved all freight, supplies, and vendor billing.

Managed billing and invoicing of all customer orders. In charge of running reports for accountability. Handled all COD accounts.

Collaborated with the credit and accounting departments, researched accounts to ensure all billing and credits are correct.

Handled return items and processed credits to the customer accounts.

Organized warehouse operations for increased efficiency.

Managed warehousing of all completed products and part orders.

Contacted customers for pick-up of products.

Managed a customer pick-up counter.

Handled customer service inquires and problems ensuring all matters were resolved to meet client expectations.

Coordinated the collection and storing of all documentation involved in day to day operations.

Supervisor – 6/09/1992-6/05/2003

Managed the production of custom made horizontal blinds. Managed and trained a team of 33 employees in all phases of production.

Produced 450 horizontal blinds per day.

Accomplishments:

Generated the highest production efficiency and lowest errors in the plant.

Maintained a 35% 1 day turn around in production.

Created a quality control program for all products that lowered production errors by 65%.

EDUCATION

University of Houston, Houston, Texas

Bachelor of Science Program – Completed 61 credits in Business Technology

Completed 2090 hour Aviation Maintenance Technician Course certified under FAA Far

147

Associate of Applied Science - San Jacinto Community College

Completed 33 hours for completion in Aviation Maintenance

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