Customer Service Engineer

Bruce Fiebig

***** ******** ****

Montclair, Virginia 22025

Home 703-***-****

Cell 703-***-****

*******@*******.***

Related Work Experience

Fifteen plus years working with internal and external customers from start to finish.

Install, maintain & troubleshoot, Network connectivity for performance &analysis.

Unix Servers. Install, configure & tune AIX, SCO, HP, Sun Solaris & Linux.

Window Servers. Install & configure SBS. 2008, 2012, organization policies.

Active Directory, DNS, DHCP, WINS. Terminal Server. SAN & NAS disks.

Configure various Routers & Firewalls models for VPN & Internet security..

Manage switches and configure vLan. monitoring and troubleshooting.

Supporting Web apps, Java, html . Web Logic Services. Cloud base.

Remote Access installations, Support vpn-clients for offsite. Citrix access

Configuration for Tcp/IP protocols. Ip Subnetting, VLan WEBvpn.

Secure network devices, IDS, IPS, SSL.encryption. Cisco Guard, VoIP.

Splunk enrollments. SCCM config & deploy. Monitoring w/ Patrol, SCOM.

Network load balancing and Fault Tolerance, Fail-over testing.

Configure Exchange. System Mgr. Entourage for Mac. Open Office suite.

System deployments. Backups and recovery. Veritas backups.

Symantec, EPP, SAV configure for corporate and client management.

Integrating Operating System Environments. Unix, Mac, Windows Domains.

Worked with HyperV, VMware, Apache Tomcat configurations at Benchmark.

Novell Netware container configuration & print services for several projects

Unified Communications, VoIP & some phone server pbx. with CentOS

Secure Configuration for WLan, PC's and printing. IR setup for handheld devices.

Scanning and document warehousing. Applications for Secure scan & send.

Wide range of Line printers, Laser printers, IP & remote printing. UNIX services.

Project Management planning and installations. Customer account management.

Research & testing for new products & upgrade integration. Ghost machines.

Shipping, Receiving and Inventory responsibilities. MS-Office suite templates

Work Experience & Skillset

6/2013 - Current - VISA. Ashburn, Va.

Currently coding Server monitors for global Data Center migration.

System Network Analysis in QA & Prod. Technical Support team role.

Heartbeat Monitoring, troubleshoot. Alert handling acceptance procedures.

Work in NOC environment, troubleshoot fixes. Netcool ticket system.

Code & deploy monitors for BPPM Patrol, SCOM and Prognosis.

Decommission Servers. Migrate to turn up new enterprise environment.

UNIX. Aix, Linux, Solaris, and Windows Servers03, 08, 2012.release

Oracle database Schema and SQL queries for data display & capture

BMC apps Blade Logic, Remedy. CMDB, Opnet, MIR3, Keynote, Tivoli.

Schedule & perform change requests “CRQ”with various Application teams.

Working severity level daily incidents for Root Cause Analysis & result.

Enroll & monitor Splunk for global Enterprise environment logging.

6/1998 – 10/2012. Benchmark Systems. Lynchburg, Va.

Manage N.Va. DC & Md. area for client base full service support

Continue with parent company supporting medical & commercial client base. Installations of Windows 2003,‘08 Exchange email & configurations.

IBM, Aix O/S. ASP environment, use of Oracle databases and SQL queries.

Configure & Install Firewalls, Cisco ASA, Sonicwall, FortiGate,

Router IOS configurations and upgrades. VPN connectivity.

Symantec Corporate deployment & End Point Protection.

Senior Call Center technician for customer service and end user support, troubleshooting and dispatching technicians for service calls.

Support WebAPPS for end user customers, ISP’s & VARS.

6/1994 – 5/1998 Versyss inc. McLean,Va. ( Parent Company)

Configure & install Unix & windows systems for medical & commercial client bases

Support Windows Server & UNIX IBM rs6000 server environments.

PC’s, Printers, serial devices, communications & backups.

Dataflow Co. Durham, NC. Companion Technologies.

Manage DC office for HW dept

Customer support for medical & commercial client bases

Unix & Windows server hospital environment configurations

Cisco routing & switching for lan & wan connectivity.

Firewall installations w/ Cisco, Linksys, Adtran.

Certifications

10/2011 Sonicwall administration

CSSA

1/2009 Cisco express foundation System engineers

CXFS

1/2007 - 2/2013 from Training Camp. Vienna, Va.

Cisco CCNA

Cisco CCDA

7/1999 – 2/2000 Comp TIA. Woodbridge, Va

A+

Net+ security

MCP

Education

6/1990 – 6/1994 NVCC. Annandale, Virginia

Business & Computer courses

Computer learning center

Electronics & computer design

Additional Qualifications

Business course, Dale Carnegie academy, ITIL course.

Windows, Cisco, UNIX, various Router & Firewall Admin.

Troubleshoot & repair experience on a wide range of equipment.

Startup Installation & configuration of Unix Servers, Windows Servers.

Continue on with - Cisco - Unix - Windows – Cloud – HyperV & VMware.

Call Center & customer service engineer, 50% travel for onsite customer calls.

Team player & self motivated responsibilities for remote office management.

Carpentry skills to include many phases of woodworking.

USA Ice Hockey player & Level 3 Coaching for education program.

Personal Info

Salary requirements, references & additional details upon request.

Will appreciate acknowledgement email for interview appointment.

Thank you for reviewing,

Bruce Fiebig

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