Customer Service Representative, CompTIA A+ Certified Technician

Charles A. Matthews

** ******* ******, **********, **, 02122 ************@*****.***

617-***-**** www.linkedin.com/in/ittech25

EDUCATION:

Bunker Hill Community College Charlestown, MA Graduated May 2015

Certificate in Network Technology and Administration

Bunker Hill Community College

PC Hardware Specialist Certificate Expected Graduation: Dec. 2015

CCNA Cisco Systems (Fast Track-First Gen) Certificate Expected Graduation: Dec. 2015

Health Information Networking Certificate Expected Graduation: Dec. 2015

CompTIA

CompTIA A+ ce Certificate September 2014

TECHNICAL SKILLS:

Networks: Virtual Networking, LAN / WLAN and WAN: Routers, Access Points and Switches

Software: VMware Workstation, VirtualBox, Office 2007/2010/2013, Modern Browsers (IE, Firefox, Chrome), Norton Ghost, Symantec Antivirus

Hardware: Able to assemble full custom-design desktop computers; repair and/or upgrade hard drives, memory modules, optical drives, processors and circuit boards in desktops and laptops

Operating Systems: Administrative knowledge of Windows XP / 7 Pro / 2008 R2/8.x, Linux CentOS 6.4 & Ubuntu, FreeBSD, and user knowledge of Android, Apple OS X and iOS.

Introduction to Networking; Routing & Switching Basics, Intermediate Routing & Switching (course work): Packet Tracer, Wireshark and basic understanding of Cisco Internetwork Operating System (IOS).

Windows Administration / Lab: Configured and managed Windows Server 2008 R2 and learned its features within the NETLAB virtual environment. Learned to set up Active Directory, DNS, Domain Creation, Disk Management, Assigned user permissions, created users and user groups

WORK EXPERIENCE:

Domino’s Pizza, Dorchester MA

Delivery Driver, Customer Service Representative January 2008-Present

Delivered food to customers in Dorchester neighborhoods; filled customers’ orders in the store or on the phone whenever possible in-between deliveries

Boston Public Schools, Boston, MA

Tech Apprentice Intern July 2007–August 2007

Imaged new computers that come in from manufacturers to BPS-approved status using Symantec Ghost before shipping them out to various schools in the Boston area

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