Information Technology Microsoft Office
Resume:
Jeffrey Samai
*** ******** ****** ***, #**; Roslindale, MA 02131
Cell: 857-***-**** ************@*****.***
PROFILE:
Experience in PC installation, configuration, troubleshooting and repair
Experience in Windows 8, Windows 7, Vista, and XP operations
Knowledge of Microsoft office 2010, 2007, 2003
Experience in installing McAfee and Norton anti-virus applications and updating virus definitions
Organized and detail-oriented in solving problems
Experience with Active Directory
Effective written and oral communication skills and excellent interpersonal skills
RELEVANT EXPERIENCE
African American friendship Inc. Boston, MA
Desktop Support Officer 2013 - Present
Helped employees to customize their computers
Troubleshoot and repaired a wide range of hardware and software related problems
Installation and updates of computers when needed
Taught employees Microsoft office application packages and software packages
Suffolk Construction Boston, MA
Intern 2012
Troubleshoot and repaired computer hardware problems
Created user accounts for employees
Installation and updates of computers when needed
United Nations Education and Science Coordinating Office (UNESCO) Sierra Leone
Information Technology Officer 2002 to 2007
Taught employees Microsoft office application packages
Troubleshoot and repaired computer hardware problems
Installed and upgraded Computers
Andy Frain Services – Boston Public Library. Boston, MA
Security Officer 2009 to Present
Maintained law and order in the library
Helped customers whenever the need arose
Supervised security guards on customer handling and conformance to work policies
CITGO Gas Station Dorchester, MA
Cashier 2007 to 2009
Handled cash register operations
Helped customers whenever the need arose
EDUCATION
Bunker Hill Community College Boston, MA
A.S. Computer Support Specialist 2010 to 2012
Center of Development of Advanced Computing Chandigah, India
Certificate - PC and Peripherals Repairs 2005
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