Business Analyst

ROSA COMBS

*** *. ******** **. #****, Alexandria, VA 22304

951-***-**** / *****.****@*****.***

CAREER PROFILE

Experienced information technology business analysis and product management professional with proven success as an employee and contractor for several large companies. Strong ability to lead teams that oversee projects from concept to completion finishing them on time and within budget. Demonstrated skills in business development, marketing, and training. Expertise in large mitigation efforts. Background in training and mentoring agency employees. Well-versed in public speaking. International experience with the ability to communicate affectively with people of other cultures and backgrounds.

AREAS OF STRENGTH AND EXPERTISE

Business Development

Team Leadership

UI/UX Satisfaction

Process Implementation

Strategic Planning & Analysis

Oral, Written Communications

SharePoint

Project Management

CIO Support

PROFESSIONAL EXPERIENCE

National Credit Union Administration, Alexandria, VA 2013 to 2015

IT Business Analyst (2013-2014)

Responsible for leading cross-functional teams using Agile methodology, in SharePoint 2013 migration effort from 2007-2010 version to 2013 version, the company’s largest-ever IT upgrade and roll-out. Directly supported chief information officer for IT development enhancements and deployments. Planned, coordinated, implemented, and finalized projects by department needs and CIO specifications and vision. Served as SharePoint 2013 Functional subject matter expert. Trained stakeholders and agency staff. Reviewed Statements of Work to ensure they met agency expectations and limited risk. Completed work breakdown structure estimating efforts required for each task. Directed cross functional IT project and enhancement teams. Gathered requirements and mapped frameworks to improve business processes for end-user satisfaction and application development. Leading role for go-live planning and prototyping. Translated requirements into prioritized specifications for stakeholders and business requirements into technology solutions for end-users.

Key Accomplishments:

Collaborated with stakeholders to complete project charters outlining scope, goals, deliverables, and required resources.

Received two promotions and 40% salary increase within first year.

Managed 2013 Bi-Annual National Conference in Jacksonville, FL.

Reviewed and collaborated product plans to ensure successful customer adoption. Provided product expertise and training to agency staff. Drove new product adoption by leveraging in-depth knowledge of customer needs. Measured and analyzed performance data, including product adoption and customer satisfaction.

Key Accomplishments:

Nominated as lead trainer and ambassador for newly-developed products due to training expertise, relationship- building and inter-agency liaison skills.

Won Employee of the Week Award for leadership in agency’s largest migration project.

Updated compliance manuals including software development guide. Interviewed subject matter experts and developers to draft new software help documents and SOPs.

Key Accomplishments:

Developed department’s first official request for proposal quoted by the CIO as the, “best RFP ever to come out of the department.”

SoftCon Enterprises Incorporated (SCE), Hyattsville, MD 2012 to 2013

Proposal Manager/Technical Writer Consultant

Trained new hires on editing, rewriting, and refining technical proposal data. Edited, standardized, and changed material prepared by technical staff, other writers, and additional personnel. Reviewed published materials and recommend revisions or changes in scope, format, content, and reproduction and binding methods. Acted as business development analyst leading meetings, providing proposal updates and marketing initiatives, and ways to make business development team more efficient. Managed, designed, and oversaw corporate marketing materials and initiatives including brochures and manuals. Interviewed technical staff to translate and update technical data into user-friendly text.

Key Accomplishments:

Helped company earn listing on INC Magazine 5000 top information technology companies list.

Proposed and implemented re-design of company web site.

Virginia Law, PLC, Reston, VA (Contractor); Randall & Sonnier, LLC, Baltimore, MD; Wingfield & Ginsburg, PC, Washington, DC 2009 to 2011

Paralegal

Led law firms with litigation process from discovery to exhibit preparation/organization to trial and court hearings on real estate, bankruptcy, family, contract, wills and estates, personal injury, and civil cases. Responsible for witness trial preparation, client intake, contract drafting and acquisition. Organized and scheduled depositions. Followed HIPPA rules, regulations, and policies. Handled redacting, legal research, legal drafting, office management, payroll, QuickBooks, attorney billing, docket management, and attorney travel arrangements.

Key Accomplishments:

Mastered litigation process.

Compusearch, Dulles, VA 2008

Functional Consultant

Successfully supported EPA’s largest migration from legacy system to new PRISM procurement software. Provided configuration planning and milestone management while collaborating with key stakeholders.

Cambridge Associates, Arlington, VA 2007 to 2008

Data Analyst

Managed more than 2,000 client accounts by collecting and posting investment data to meet strict and demanding financial reporting deadlines.

Key Accomplishments:

Oversaw relationships with international investment managers by providing immaculate customer service ensuring 100% client retention rate.

INTERNATIONAL EXPERIENCE (2015)

Paris – International Chamber of Commerce (ICC); UNESCO

Strasbourg – European Court of Human Rights – Met with Judge Tsotsoria from Georgia; Council of Europe

Brussels – European Parliament; European Commission; Council of the European Union

London – Queen Mary College of Arbitration; European Bank of Reconstruction & Development, Freshfields Bruckhaus Deringer

EDUCATION AND TRAINING

Bachelor of Arts, Communication & Culture/Philosophy, Howard University, Washington, DC, 2007

CERTIFICATIONS

Prince2 - Pending

Introduction to Federal Contracting, Management Concepts, Inc., 2008-Present

PRISM Large Contracts, Compusearch Software Systems, 2008-Present

TECHNICAL SKILLS

Microsoft Office Suite (PowerPoint, Word, Outlook, Excel, Access, Lync); PRISM, Salesforce, Quark, Google Analytics, SQL, Cite Checking, CRM systems, Blue Booking, Lexus Nexus, Westlaw, Needles, Lotus, E-Filing, MRIS, QuickBooks, SharePoint, Visio, Delphi

MEMBERSHIPS AND AFFILIATIONS

Local Representative, International Technology Lawyers Association (ITechLaw)

Member, International Association of Privacy Professionals (IAAP)

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