Customer Service Engineer
Resume:
JORGE R. ROSARIO
New Milford, New Jersey 07646
Home: 201-***-****; Cellphone 201-***-****; Email: acqrh6@r.postjobfree.com
OBJECTIVE: To secure a position as a Desktop Support/Network Technician using skills in large scale applications of software,
hardware and networking environment with growth opportunity.
EMPLOYMENT:
12/22/14 SecureWatch 24, 70 Moonachie, Moonachie, NJ 07074; Position:Support Technician
To - Responsible on troubleshooting remotely to resolve any digital/analog video streaming issues from DVR (CCTV) to be up and
06/02/15 running for 24 hours daily for business and residential customers.
Perform duties including installation, upgrading, troubleshooting and configurations for DVR Servers such as HIkVision, Genetec and SW24 servers.
Troubleshoot and maintain users software applications, and troubleshoot DNS, DHCP, WINS, TCP/IP.
Perform duties including installation, upgrading, troubleshooting and configuration, virus updates or removal, ghosting and setting up computers/laptopsfor the clients nationwide.
Provide technical supports on any hardware/software applications using Windows XP, 7 & 8 on the phone. Set-up laptop with projector and troubleshoot for video conference.
Break-fix or makes technical repairs to any computer peripherals, audio peripherals, switches, routers, modems, webswitches, servers and UPS’s backup components.
Follow up all the open tickets and document them onto a spreadsheet reports daily.
Attend workshops or seminars for any new Technology program software/hardware related to work.
Order equipment, parts, and supplies from vendors as required.
06/26/06 – 02/4/14 Peckar& Abramson, PC. 70 Grand Avenue, River Edge, NJ 07661; Position: Network Technician
Hands-On administering Windows 2003/2008 Advanced Server Active Directory, Microsoft Windows 2003 Server, Microsoft Exchange Server, Filter Server with Mimesweeper and Web Server in the Server room or remote desktop for Users Accounts, Groups Policy and Securities, Citrix Metaframe, VPN’s, IIS & SQL Servers.
Troubleshoot and maintain Microsoft Exchange Server 2003 with Enterprise Vault for emailing systems, support Mitel IP Phones and voicemail servers/users/applications, and troubleshoot DNS, DHCP, WINS, TCP/IP.
Perform duties including installation, upgrading, troubleshooting and configuration, virus updates or removal, ghosting and setting up computers/laptops/IPads, Blackberries for the entire P&A with 8 offices nationwide.
Provide technical supports on any hardware/software applications using Windows XP, 7 & 8 on the phone or on the site for all staff in the entire firm. Set-up laptop with projector and troubleshoot for video conference.
Break-fix or makes technical repairs to any computer peripherals, printers, audio peripherals, switches, routers, modems, servers and UPS’s backup components. Maintains the P&A Intranet website using html program.
Responsible for setting up Canon/OCE copiers for printing, copying & scanning to email or shared folders. Maintains weekly backups for entire system using ArcServe and Exagrid program.
Installs network cabling, patching and telecom wiring or drops for telephones, computers and printers then attaches them to the network.
Response to all work request order and then follow up on any open status.
Order equipment, parts, and supplies from vendors as required.
11/15/04 – 06/20/06 River Vale Board of Education, 393 Rivervale Road, River Vale, NJ 07675; Position: Network Technician
Hands-On administering Windows 2000 Advanced Server Active Directory, Microsoft Windows 2003 Server, Microsoft Exchange Server, Filter Server with N2H2 Programs and Web Server in the Server room or remote desktop for Users Accounts, Groups Policy and Securities.
Troubleshoot and maintain Microsoft Exchange Server with GFI Email Essentials for emailing systems, support Cisco phones and voicemail servers/users/applications, and troubleshoot DNS, DHCP, WINS, TCP/IP.
Perform duties including installation, upgrading, troubleshooting and configuration, ghosting and setting up computers/laptops for the whole district of River Vale Schools.
Provide technical supports on any hardware/software applications using Windows XP/2000 on the phone or on the site for staff, teachers and students. Set-up laptop with projector and troubleshoot for video conference.
Break-fix or makes technical repairs to any computer peripherals, printers, audio peripherals, switches, routers, modems, servers and UPS’s backup components.
Maintains daily and weekly backups for entire system using Veritas program.
Installs network cabling, patching and telecom wiring or drops for telephones, computers and printers then attaches them to the network. esponse to all work request order and then follow up on any open status.
10/1/2003 – 6/30/04 BergenCountyAcademies, 200 Hackensack Avenue, Hackensack, NJ07601; Position: Computer Specialist
Hands-On administering Windows 2000 Advanced Server Active Directory, Microsoft Exchange Server for Users Accounts, Groups Policy and Securities.
Provide technical supports, sets up, breaks down, and transports computers for the whole district of Englewood.
Sets up printer and audio visual peripherals and transports same.
Attaches computers and printers to network; installs, upgrades, and removes software from computers.
Adds additional drops; pulling network cable through floors and ceilings, terminating network drops, and creating cable access through walls, floors, and ceilings.
Makes technical repairs to computers, printers, and audio visual peripherals.
Maintains databases of computers, peripherals, users, network drops, network addresses.
Maintains computer parts, peripherals, cables, and accessories.
Attends conferences, conventions, and training sessions.
Maintains software database and maintains daily backups using Veritas and Legato programs for entire system.
10/1/00 – 10/15/02 Pershing Company, One Pershing Plaza, Jersey City, NJ 07399; Position: Desktop/Helpdesk Support
Desktop support for Pershing’s employee with more than 3,000 employees or End-Users nationwide.
Hands-On strong background break-fix, repairing, configuring, & installing system board, video card, hard drive, monitors, CD drive, memory or any hardware problems for pc desktop, laptop and any kinds of printers. Administers Citrix, Lotus Notes, Exchange and Remedy servers.
Train Users with all aspects of operating systems with softwares they use daily, configure or troubleshoot all softwares such as Remote Access, TCP/IP, DNS, Lotus Notes, Remedy, Power Partner, Microsoft Office (Outlook, Word, Excel, Access and Power Point), Norton Antivirus, Intranet, Brokerview CICS, TSO/ISPF, Netview (Mainframes), CD Weisenberger, Palm Pilot, and Acrobat Reader. Install network and local printer server for each computer and peripherals.
Responsible for re-imaging, ghosting, upgrading and setting up pc’s or laptop for the Users. Train Users for Intranet (Pershing Wire) and Internet using Internet Explorer Browser by linking, and downloading any work related software. Train Users how to work with email tasks and problems.
Reset passwords for NT and unlock workstations, reset password for Brokerview System through TSO (Mainframes). Reroute, purge, recyle traffic printers using TSO applications. Log in all calls through Lotus Notes R5, response to all written trouble ticket by the Helpdesk I whether it’s hardware, software, network issues or any connectivity problems.
6/1/99 – 9/14/99 Weil, Gotshal&Manges Law Firm, 767 5th Avenue, New York, NY 10153; Position:Desktop/Helpdesk Analyst
Desktop/Helpdesk support for this law firm with more than 800 employees or End-Users nationwide. First point of contact within 800 users base to diagnose, troubleshoot, and resolve application, desktop, hardware and network technical problems via phone and remote access.
Log all Helpdesk calls in the Helpdesk database, ensure descriptions are clear and accurate and prioritize and escalate calls to the appropriate group. Track status of all reported problems and scheduled maintenance activities.
Confirm that calls are resolved and tickets are closed in the Helpdesk database. Perform phone notifications to appropriate MIS personnel of any outages.
Follow up on open trouble tickets to ensure proper response and satisfactory resolution. Document problems and solutions in detail to achieve the best and quickest resolution for new and old problems.
11/3/86 – 5/30/99 Boswell Engineering, Inc., 330 Phillips Avenue, South Hackensack, NJ07606 Position:Applications Engineer
Installation of various software program on computers, operation of numerous programs – spreadsheets (Lotus & Excel); troubleshoot hardware and software; train and provide support in computer programs. Responsible for tape backups.
Upgrade computers, installation of peer to peer computer, setup a printer share box, installed and connected all twisted pair wire cables that hook up to printer share box with network printers.
Responsible for training any new employee to be familiar with all the software on how to use them. Generate a monthly engineer’s cost estimate. Design and edit all the in-house forms, and edit engineers specifications monthly.
EDUCATION: CERTIFICATIONS:
2/87 – 5/89 Saint Peters College, Englewood Cliffs, NJ 07632 Certified Substitute Teacher
Diploma: Bachelor of Arts Degree in Computer Science Completed MCP 2000 & Cisco( CCNA)
(CCNA)
2/86 – 10/86 Computer Processing Institute, Paramus, NJ07652
Diploma: Computer Programming
6/85 – 2/86 Ramapo College of New Jersey, Mahwah, NJ 07430
Major: Undecided that time
1/83 – 6/85 Dwight Morrow High School, Englewood, NJ 07631
Diploma: High School Diploma
PERSONAL Detail oriented, great interpersonal, verbal and written communication skills, ability to work with a team or independently,
STRENGHTS: quicker learner, willingness to learn, self-motivated and a team player, extensive customer service skills.
REFERENCES &Salary History: Available upon request.
Contact this candidate