Customer Service Sales
Resume:
Anthony Singh
Keswick, Ontario
*******.*******@*******.**
Education
Seneca College
Ministry of Training, Colleges and Universities Customer Service Certificate 2014-2015
University of Toronto
Ethics, Society and Law Degree Program 2009-2013
Professional Experience
Allied International, Credit and Collections Specialist for Dex Media, Capital One HBC and HSBC June 2010-Present
Implementing process improvement strategies, analyzing trends and recognizing key traits of accounts to increase the liquidation rate from 3.6% to 4.7% on 3rd assigns debt and legal debt
Implementing negotiation tactics to settle accounts while abiding to our clients settlement aggregate guidelines
Working directly with management to restructure negotiation and tactics system, resulting in an increase from a 66% average rate to 73%
Coordinating with IT to ensure credit card data conversion is correct and reviewing process maps
Managing almost 1000 accounts from month to month, using professional judgment and knowledge of business insight, debt and finance management, creditor operations to assist clients in debt reconciliation
Prepare and analyze monthly finance, lending and credit reports
Using revenue, agent, and gap analysis reports to evaluate team plans and work standards
Act as liaison and communicated with Service reps, Internal Staff and project management to address any matters and decreased duration of outstanding vendor issues
Evaluating clients for legal pursuit worthiness through researching property ownership and employment to enforce legal rights, placing our vendor in a stronger position for negotiations
Successfully complying with ISO 9001 processes and contributing to client quality average increase of 8.25% over the last annual term
Rudsak, Key holder June 2010-April 2013
Managed employees to exceed our business’s expectations and image thus creating a positive experience for each client
Mentored employees to follow direction while using each others expertise and strengths to thrive in the retail industry
Closely tracked sales to ensure that our team shares best practices where we excel and seek out methods to improve on our weaknesses
Built a rapport and maintained a strong relationship with clients through exceptional customers experience and quality of product
Sport Chek, Assistant Department Manager October2008-September 2012
Analyzed situations then resolved them with solutions that would avoid future issues
Effectively managed department projects to meet deadlines
Delegated tasks and targets to create opportunities for employees to excel while keeping the department organized and merchandising up to date
Successfully drove sales to hit our departments yearly target and achieve district highest departments sales
Top 10 performer across Canada in all aspects of sales
Areas of Knowledge and Expertise
Customer Service – Communications – Client Retention – Presentations – Public Speaking – Sales - Microsoft Office – Project Management (Basecamp) - Leadership – Team Collaboration – Accounts Receivable – Process Improvement (Kaizen Principles) – Loans – Credit Analysis - Account Management – Business Management (ERP Software) – Civil Litigation – Settlement/Contract Negotiation – Reports – Business Analysis and Strategy (SAP Software) – Collection software (Legal Collectlink, Alltrac, Collection Highway, CasetrackLaw)
Volunteer Experience
Salvation Army
Organizing Christmas gifts and clothing
Aurora Food Shelter
Organizing food and serving the shelter residents
Sick Kids
Managing fund raising events to contribute towards Sick Kids Charity
References Available Upon Request
Contact this candidate