Customer Service High School

Andres Rozo Jr.

**** ****** **** *****, **********, Fl 33463

Home Phone: 561-***-**** ~ Cell phone: 954-***-**** Email: *********@*****.***

EXPERIENCE:

**** – 2015 Senior HR Transaction Specialist Office Depot Created, implemented and maintained the Standard Operating Procedures for this position. Coordinated, maintained and assisted with the tracking of all North America employee candidates through the entire hiring process for multiple Recruiters. From offer letter package creation including but not limited to Offer Letter creation, Exempt - Non-Compete agreement, Relocation Repayment Agreements, Sign-On Bonus Repayment Agreements, tracking external background checks into First Advantage (our Online Background vendor), hiring the new employee(s) through our In-house Peoplesoft HR system and entering, updating and maintaining all the candidates on a daily basis within our applicant tracking system: The New Hire DashBoard Tracker (a Google application) and maintaining accurate files of original signed paperwork for all hired candidates for monthly scanning and filing into our TDM system.

2013 Business Services Associate Recruiter Comcast Coordinated hiring process and candidate selection. Selected qualified candidates through Resume review. Initiated candidate contact via phone and email. Interviewed candidates over the phone. Then scheduled phone & in-person interviews with hiring Managers and scheduled calendar interviews. Once a candidate was selected, created offer letters within our applicant tracking system: SAP. Initiated thorough Background check using the CARCO system & drug testing through EScreen system before they were hired. Maintained daily in-house Tracker report for accurate headcount of department positions.

2011 – 2013 Recruiting Support Coordinator NextEra Energy Coordinated hiring process with Recruiters, Managers and candidate direct contact. Schedule interviews, travel arrangements, calendar invitation schedules, and offer letters within our applicant tracking system: TALEO. Maintained accurate original signed paperwork for all hired candidates for monthly scanning and filing in our DOCUMENTUM system. Assist with Background (CARCO) Support as needed with candidate background checks before they were to be hired.

2006 - 2011 Staffing Coordinator / Customer Service Manager Stockton Maintenance Group Coordinated the scheduling of all maintenance employees for government institution, commercial and bank clients. Coordinated time and travel arrangements for all out of town maintenance services. Provided customer service to governmental institutions, various commercial and banking facilities. Resolved all complaints in a timely and effective manner (within 24hrs). Interviewed and hired all adequate manpower for special projects. Maintained and updated personnel records (I-9, W2, INS documentation). Maintained and exceeded mandatory budget constraints. Handled all invoice billing. Responsible for having sufficient paper products & office supplies at all times. 2003 - 2006 Asset Protection Supervisor BrandsMart U.S.A. Interview, hire and manage store level employees and security personnel. Create daily, weekly and monthly corporate asset management reports. Handle investigations and reporting of all illegal activities. Document all incidents via security videotape reviews and investigate narratives reports. Maintain open communication with local & state law enforcement.

EDUCATION

Borough of Manhattan Community College New York

High School Diploma, Midwood High School New York - Regents Award SKILLS

Bilingual in English and Spanish

Knowledge of Microsoft Office, Excel, Outlook, Internet, TALEO, SAP and Peoplesoft system.

Strong Communication, Writing and Organizational skills.

. CPR certified.

Contact this candidate