Forklift operator

TERESSA HARRIS

Cypress, TX ***** 832-***-****

www.linkedin.com/in/tressaharrisb0753 **********@*****.***

CUSTOMER-CENTRIC CLIENT RELATIONS PROFESSIONAL

Expertly improve customer service to positively impact profitability.

Extensive experience in manufacturing and operations, spanning high-performance cables steel cooper plastics service and rental hydraulic power units. Passionate about quality and customer satisfaction. Record of improving efficiency productivity and profitability through automation and process improvement.

Core Competencies

Safety Committee, Quality Control, Process Improvement, Project Leadership, Expediter, Customer Service, Logistics assistant Coordinator, Logistic Code and Pay, Shipping and Receiving, Procurement and Inventory Control Specialist, using PeopleSoft 9.0, Oracle, word, excel, outlook and Alliance

EMPLOYMENT

OCEANEERING INTERNATIONAL ENGINEERING, Houston, TX 2009 – 2015

Project Leadership Shipping and Receiving Clerk 2009 – 2015

Assisted in emergency program development and planning for emergency crisis situations. Coordinated and expedited flow of material / equipment, parts, assemblies, and final products into and out of facility, and between work centers and departments.

• Assessed crisis strategy approaches, providing crisis upgrades to existing plans.

• Ensured complete customer and staff protection by reviewing evacuation plans on quarterly basis with safety committee and performing random fire drills.

• Worked according to production schedules through department priorities, ensuring on-time deliveries and customer satisfaction.

• Coordinated material, ensuring compliance with quality, count, weigh, measure, and maintained manual and computerized records.

• Resolved quantity / quality discrepancies through quality control process and procedures. Contacted QC, evaluating and issuing non-conforming tags to return to vendor. Performed RTV’s through people soft 9.0 and returned product through LTL, FEDEX, UPS, DHL services.

Logistics assistant Coordinator 2013 – 2015

Managed flow of equipment/material between maintenance, shipping and receiving. Prepared and confirmed equipment move orders for material / equipment while coordinating transportation requirements for outgoing and incoming shipments. Affixed identifying information onto crates, containers and material as required.

• Coordinated equipment through project manager’s request. Measured, counted, weighed material according to drawings, coordinated transportation, accommodating shipping equipment and loading equipment using overhead cranes to 360 and larger forklifts.

• Maintained proper documentation bill of lading for logistics code and paid process.

Inventory Specialist 2009 – 2015

Maintained shop floor inventory with working knowledge of PeopleSoft 9.0, and Alliance as well as verified completeness of inventory pulls by comparing nomenclature and stock numbers with bill of materials.

• Assisted in new material handling policies, saving on warehousing space and lost materials which in return quickly assessed customer needs, diffused escalated issues, and followed through (unfailingly) to resolutions.

TERESSA HARRIS **********@*****.*** PAGE TWO

OCEANEERING INTERNATIONAL ENGINEERING (Continued)

• Created physical inventory count sheet and inventory reports using people soft 9.0.

• Performed problem solving of inventory discrepancies through creating second count sheets, verifying discrepancies.

• Performed daily cycle counts using people soft 9.0, ensuring inventory accuracy.

Certified Special Equipment Operator 2009 – 2015

Operated forklifts, Crowns, Raymond, overhead cranes of all sizes and hand trucks throughout facility to coordinate all equipment/material to final destinations.

CURTIS 1000, Southwest Operations Center, Houston, TX 1998 – 2009

Expediter 2004 – 2009

Coordinated incoming / outgoing material through interacting with production. Made up to 50 contacts daily.

• Achieved 98% on-time deliveries.

• Maintained material with accurate documentation, ensuring project remained below budget.

• Served as back-up lead and scheduled work orders issued to production using PeopleSoft / alliance software.

• Processed orders through production in timely manner, ensuring on-time deliveries.

• Issued materials needed through work orders, maintaining below budget cost and customer inventory.

• Interacted with sales representatives, team leaders and production, ensuring accurate communication at all times.

Customer Service Representative 2000 – 2004

Provided quality and customer satisfaction. Reviewed incoming orders, ensuring copy was accurate, clear and contains complete customer instructions.

• Communicated and followed up with vendors on quick service orders as well as back orders.

• Followed up with sales representatives and customers, ensuring customer satisfaction.

• Interacted with team leaders / production line, ensuring quick service orders were delivered in timely manner.

Shipping / Receiving / Inventory Specialist 1998 – 2000

Coordinated, track, and received all material. Properly tagged and labeled special stock orders confirmed with purchase orders that associated documents for product were correct quantities as well as correct items maintained all documentation for shipping and receiving.

• Issued material to appropriate departments from work order pick list, supporting production.

• Utilized computer inventory systems such as PeopleSoft 9.0, Word, excel and Alliance software, performing cycle counts and maintaining inventory.

• Resolved vendor quality / quantity discrepancies through quality control process and procedures contacted QC, evaluating and issuing Non-conforming tags to return to Vendors. Performed RTV’s through PeopleSoft 9.0 and returned products through LTL, FEDEX, UPS, DHL services.

Certified Equipment Operator 1998 – 2009

Operated stand-up and sit-down forklifts, crowns, Raymond’s, lift trucks and hand trucks.

EDUCATION

Klein Forest High School Houston, received GED, Community College, Tomball TX

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