Manager Front Desk
Resume:
Kelly D. Landers
Irving, TX 75039
817-***-**** (cell)
*************@*****.***
HIGHLIGHTS OF QUALIFICATIONS
●Strong skills in time management, prioritizing tasks, analyzing and meeting deadlines
●Energetic with a great attitude and a willingness to learn
●Excellent interpersonal, organizational, and communication skills
●Proficient in HTML & CSS, Javascript, version control (git and Github), shell scripting (Terminal)
●Working knowledge in various web development technologies such as Angular.js, Node.js, Express.js, Foundation, Bootstrap, WordPress, Joomla as well as Photoshop. WORK HISTORY
Sq1 Agency (Dallas, TX) February 2014 February 2015 Mid Level Web Developer
● Continue deep understanding of Front End Web Development (Angular, Handlebars, MEAN stack)
● Continue learning about server side Javascript programming
● Assist Mid level & Sr. Level Web Developers with their projects to ensure deadlines are met
● Continue asking more questions
● Act as resource and mentor to new Jr. Developer
● Stay abreast of current and trending Web Development technologies and news
● Assisted in migration of former Joomla site to a WP powered site (Content loading)
● Was granted ownership of newer clients and monthly campaign landing pages and emails Sq1 Agency (Dallas, TX) February 2014 February 2015 Jr. Web Developer
● Continue deep understanding of Front End Web Development (Angular, Handlebars, MEAN stack)
● Begin path towards becoming a Full Stack Javascipt Developer (Node, Express and Mongo)
● Implement newer technologies on client projects such as Bourbon, Neat and Bitters (Sass Mixin Library & grid system)
● Assist Mid level & Sr. Level Web Developers with their projects to ensure deadlines are met
● Continue asking questions
● Act as resource and mentor to new intern
● Stay abreast of current and trending Web Development technologies and news
● Total ownership of all sites involving oldest client of the agency (4 sites, various landing pages)
● Build, test and deploy monthly newsletter. (HTML email, using MailChimp and Litmus) Sq1 Agency (Dallas, TX) October 2013 February 2014 Web Developer Intern
● Learn and understand the basics of HTML and CSS through various outlets (Treehouse, Code Academy, Udemy, SitePoint, etc.)
● Apply working knowledge to build static landing pages for various clients
● Assist Mid level & Sr. Level Web Developers with their projects to ensure deadlines are met
● Ask questions
● Stay abreast of current and trending Web Development technologies and news
● Complete minor maintenance of websites for our oldest client at the agency with weekly content updates
*completed 4 month internship and hired on as a Jr. Web Developer DataMax of Texas (Coppell,TX) October 2012 June 2013 Sales Representative
● Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
● Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
● Focuses sales efforts by studying existing and potential volume of dealers.
● Submits orders by referring to price lists and product literature.
● Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
● Recommends changes in products, service, and policy by evaluating results and competitive developments.
● Resolves customer complaints by investigating problems developing solutions preparing reports making recommendations to management.
● Maintains professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks participating in professional societies. Benchmark Hospitality at Deloitte University (Westlake, TX) September 2011 Present Conference Concierge
● Oversee all aspects of conference floor. Containing 35 meeting rooms, 1 grand ballroom and 1 junior ballroom, totaling over 100,00 square feet of meeting space
● Schedule and conduct weekly meetings with Convention Service Managers to review pertinent details about meetings and programs coming up
● Build and maintain positive working relationships with various department including Convention Set Up, Front Desk, Shipping and Receiving and Deloitte Meeting Planners
● Ensure that meeting spaces are set up correctly according to program agenda details and in a timely manner
● Communicate all changes and revisions made to meeting planner to guarantee a flawless meeting
● Accurately report and pass on the day’s events and activities to the am or pm partner assigned to group to ensure a smooth transition between shifts
● Run and support the success of the retail/ business center
● Encourage guests to purchase items inside the retail/business center
● Answer various emails in a timely manner regarding numerous topics and forward them to the appropriate parties
Pier 1 Imports Corporate Office (Fort Worth, TX) January 2010 – August 2011 Accounts Payable Clerk
Review and analyze invoices for over 300+ stores
Accurately code and process invoices with a average turnover of 3 days Create and post journal entries
Ensure invoices have appropriate approval required for processing Resolve transaction and invoice issues in collaboration with regional and store managers
●Exceed customer and vendor expectations with all payment inquiries to ensure invoices are paid in a timely manner
Convert vendors to ACH pay cycle for cost efficiency purposes Prepare credit memos
Create and process spreadsheet invoices using an XML upload Gaylord Texan Resort and Convention Center (Grapevine, TX) August 2005 – January 2010 3rd Shift Manager On Duty (July 2009 January 2010) Acting General Manager overseeing all operations encompassing 1511 guest rooms, the Glass Cactus
(club), 6 restaurants, 400,000 sq.ft. meeting and convention space Completed nightly financial reports
Oversee date roll process and room and tax posting process Prepared and presented evening "events" report following end of shift to the Sr. Vice President, Hotel General Manager and Hotel Manager
Assistant Front Office Manger (February 2009 July 2009) Managed daily operations of the Front Office that included total cash transactions averaging $32,000 per shift with a 16 station Front Desk
●Direct manager of 32 employees including supervisors Responsible for a $2,000 personal cash drawer
Attended upcoming event meetings to achieve maximum efficiencies Participated in financial meetings: forecasting, profit & loss, SOX compliance updates, compensation justification
Front Desk Supervisor (September 2008 February 2009) Efficiently supervised scheduled shift
Resolved guest inquiries and concerns
Supervised Front Desk Agents and motivated them to maintain a 92% AAA customer service average Verified and approved all Front Desk Agents end of shift paperwork and cash drop was correct R ooms Control Supervisor (May 2007 September 2008) Balanced and managed the hotel room inventory to ensure that guest room request were fulfilled Resolved guest inquiries regarding billing
Cultivated and maintained business relationships across the various departments Primarily responsible to ensure Front Office was maintaining SOX compliance Front Desk Agent (August 2006 May 2007)
Checked guests in upon arrival and checked guests out upon departure Ensured guest folio was accurate and billed correctly Utilized empowerment given by management to “Make it right” for any guest Upheld and accounted for a bank consisting of $1000 Ensured that every guest received 5 diamond AAA service Bellman (August 2005 August 2006)
EDUCATION
L.D. Bell High School Hurst, TX
Tarrant County College Hurst, TX – Area of Study – Business Administration/Finance (attending)
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