Customer Service Manager

KRISTINA L. BURGETTE

*** ******* ****** • Lorain, Ohio 44052

Mobile: 440-***-**** • Email: ***********@*****.***

ADMINISTRATIVE OFFICE PROFESSIONAL

PROFESSIONAL SKILLS

Accounting

Computerized Accounting

Project Management

Word Processing

Spreadsheets

Administrative Office Procedures

Graphics Presentation

Desktop Publishing

Help Desk Essentials

Document Production

Business Law

Integrated Office Procedures

Interpersonal Communications

IT-Literacy-Research

Keyboarding: 55 wpm

EDUCATION

OHIO BUSINESS COLLEGE – Sheffield Village, Ohio June 2015

Associates Degree – Administrative Office Professional

Awarded Deans List, Consecutively Awarded Presidents List, Awarded Perfect Attendance

Member of Business Professionals of America

LORAIN COUNTY COMMUNITY COLLEGE – Elyria, Ohio 2002 – 2003

Courses toward Associate’s Degree in Applied Science

BROOKSIDE HIGH SCHOOL – Sheffield Village, Ohio June 2001

High School Diploma

EXPERIENCE

ELYRIA CITY HALL – Elyria, Ohio March 2015 – May 2015

Administrative Assistant

Created and filed FMLA correspondence also sent them to applicable employees, verified and filed sick and FMLA uses for city employees, appropriated address and beneficiary changes in city employee files, created pertinent excel reports for the NAACP and the EEOC as well as excel reports calculating costs verses revenue for neighborhood organizations, verified prevailing wages for city contractors and sub-contractors for work completion, alphabetically and chronologically filed new contract bids created flyers for city activities, copied and scanned various documents, distributed mail throughout City Hall, attended pertinent meetings such as the Americans with Disabilities meetings and completed other administrative duties as requested by the EEO/AA/ADA Coordinator (Externship- 100 Hours)

RED ROBIN – Avon, Ohio 2014 – Present

Server

Welcome guests with a smile, efficiently obtain food and beverage orders, explain menu items and terms and provide meal suggestions to guests, serve all orders as promptly as possible, communicate and interact with guests at with ease, accurately input orders into computers, handle money, make change, and process credit card transactions, successfully transport food orders from the kitchen to the appropriate guests, practice safe food and beverage handling and cleanliness at all times, safely handle food prep equipment, pre-bus and bus tables, complete required side-work in a timely manner, perform light restaurant cleaning, adhere to schedule and be on time for shifts and participate effectively in a team environment

AVON BI RITE – Avon, Ohio 2010 – 2013

Assistant Manager

Assisted in the recruiting and training of positive individuals to become members of the team ensuring excellent customer service, motivated, encouraged and challenged store cashiers, resolved customer complaints in a timely and professional manner, implemented and enforced established daily operating procedures that ensure the store was clean adequately stocked, organized, and well kept, ensure all merchandise was stocked and displays looked attractive, priced correctly and displayed in a safe manner, maintained quality brand image standards, ran daily cash and Ohio Lottery reports, monitored cash overages/shortages, inventory

shrinkage and drive offs daily, communicated and performed all price change requests, mark downs/ ups, ordered and tracked store products and merchandise, maintained a clean and organized work area at all times and completed duties in the absence of or at the request of the store manager

CIRLCE K – Westlake, Ohio 2007– 2008

Assistant Manager/Store Manager

Trained and coached store staff, supervised and delegated tasks to staff, participated in the hiring and recruiting of store staff, promoted teamwork and cooperation within the store, efficiently handled associate complaints professionally and respectfully, completed staff work schedules, maintained a safe and professional work environment, free from any form of harassment including sexual harassment, hostility and discrimination from any Circle K Associate, customer or vendor, ensured that staff were properly dressed in authorized Circle Midwest’s uniform and met personal appearance requirements, ensured that the property met Circle K Midwest’s image standards using Daily Store Inspection Form and consistently maintained an acceptable score, maintained property and equipment to ensure associates had a safe and pleasant working environment, precisely followed vendor check-in procedures, adhered daily gasoline procedures including changing gas prices, accurate stick readings, competitive gas surveys, and spill procedures and completed other duties in the absence of or at the request of the store manager

SOFTWARE APPLICATIONS

Microsoft Office 2010

Microsoft Office 2013

Microsoft Excel

Microsoft Word

Microsoft Publisher

Microsoft PowerPoint

Microsoft Outlook

Quick Books

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