have experience in Customer Service Representative

C KISHORE KUMAR

Mobile: 984-***-****

Email: *************@*****.***

OBJECTIVE:

To pursue a challenging and satisfying career in a reputed and progressive organization that gives me scope to enhance my knowledge and skills in order to cope with the latest technological changes and looking for conceptual, analytical, dynamic and ambitious professional areas where I can have work satisfaction and ample scope for growth.

PROFESSIONAL PROFILE:

A competent individual with experience in accounts receivables department and customer services from Feb 08 to July 2009.

Core job includes calling and emailing US based customers and making reservations, Cancellations, Baggage, Seat request to ensure smooth business and maintaining good relations with the customers in order to retain them.

Coordinate with various departments with in the organization such as reservations, Baggage, Customer service to resolving various issues related to the assigned portfolio.

Been a good performer and met all metrics such as AHT, Quality, & Schedule Adherence and have been consistent performer for(March, April, May, July & Sept) by securing 97% accuracy on calls and meeting the given targets weekly and as well as monthly and quarterly basis.

To ensure that my goals strategies are aligned with the company’s goals.

Provided quick customers resolutions to any queries raised by them with in the stipulated time.

Took the Ownership/responsibility for escalated calls and ensure issue resolved appropriately with Customer Satisfaction.

Formulating strategies and sharing them with the team members in order to achieve team and segment goals.

Incident Management and handling high severity issues, impacting business for client.

Handling Technical Queries for Helpdesk. Issues include Remote Access, MS-Office, OS troubleshooting, Lotus notes and Active directory password resets, Internet, LAN, WAN, TCP /IP Dial-up and Remote Access Issues.

Take remote session to fix the problem if unable to fix over the phone/call.

Good at PC and Laptop troubleshooting and wireless support.

Troubleshoot with different types of browser’s and change the firewall settings to client settings.

Password reset, providing access to clients on Active directory.

WORK EXPERIENCE:

Worked in enterfuse Soft Technologies Pvt Ltd as a Sr Technical Associate from Feb 2012 to Oct 2014.

Worked in Sutherland as a Sr Technical Associate from Nov 2010 to Jan 2012.

Worked in Wipro Ltd as Senior Associate since February 2008 to July

EDUCATIONAL QUALIFICATIONS:

12th (M. Bi .P.C) CBSE from Shivaji Vidya Peeth in 1995.

10th CBSE from Shivaji Vidya Peeth in 1993.

TECHNICAL QUALIFICATIONS:

Have done C I C (Certificate in Computing) from I G N O University in 2000.

Have done C R M (Customer Relationship Management from S I S I (govt. of India) in 2006.

Have done Hardware Technology from C I T D (Central Institute of Tool Design) (govt. of India) in 2006.

SOFTWARE SKILLS:

Operating Systems : MS-DOS, WIN2K, UNIX

Tools : MS-OFFICE

Languages : C, C++,

MY STRENGTHS:

Ability to work in-group as well as independently with minimal supervision.

Ability to learn new technologies.

Ability to work hard sincerely and ever ready to take responsibilities.

PERSONAL POFILE:

Father’s Name : C. Rama Krishna

Date of Birth : 04 -04 -1975

Sex : Male

Marital Status : Married

Languages known : English, Hindi & Telugu

Nationality : Indian

Hobbies : Travelling, Reading Books,

: Making friends & Watching Movies

Passport : Have a valid passport.

Address : # SRT 88, Sanathnagar

: Hyderabad - 500 018

Place: Hyderabad

Date:

Kishore Kumar

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