Albert L. Crain Jr.

**** ********* ******

Oak Harbor, WA, 98277

Home 360-***-**** Cell 757-***-****

acqr7n@r.postjobfree.com

Objective: To obtain a position showcasing my education and 20 years experience as an Information System Technician as an IT, while continuing to grow personally and professionally from gaining additional knowledge and experience in order to provide continuous outstanding contribution to the success of the company.

Education:

ECPI University – Virginia Beach, Virginia

Bachelors in Computer and Information Science

Major: Health Information Management

Graduation: April 2014

ECPI University – Virginia Beach, Virginia

Bachelors in Computer and Information Science

Major: Network Security

Graduation: June 2013

Global Knowledge Inc. – San Jose, California

Voice Over IP Foundations Course

June 2007

United States Navy, San Diego, California

Journeyman-Networking Core

June 2008

SATCOM Communications Management

November 2002

EHF LDR/MDR/GBS SATCOM Management Training

October 2002

United States Navy, Norfolk, Virginia

Transmission Systems Technician (SATCOM Systems)

January 2002

Skills/Coursework:

Microsoft Windows and Office products

Help desk and customer service

Healthcare Financial Management

Healthcare Customer Service

Healthcare Administration and Regulations

Healthcare Administration Ethics

Medical Office Procedures

Medical Terminology

HIPPA Regulations

Training and updating procedures

Healthcare Information Technology

Project Management

Revises Written Procedures

System testing, training and documentation

Business operations

Computer Application Support

IT infrastructure operations and support

Electronic Medical/health records

Network Defense and Countermeasures

Computer configuration

Database

Routing and Switching

Operating Systems

Business and Management

Web Interface Design

Windows Active Directory

Windows Client

Cisco 2950 and 3550 Switches

Cisco 1900 series routers

Windows server 2003/2008/R2/ Fedora 12

Microsoft Exchange 2003/2010

Windows Powershell (Entry level)

Internet Information System 6 & 7

Third party software

Print Server

Blackberry server

Remedy Ticketing System

Avaya G3si ECS

Intutiy AUDIX voice mail system

T-1 Trunk line testing and troubleshooting

Voice Over IP

Departmental budget

Satellite Communications testing and troubleshooting

SHF/EHF/HF testing and troubleshooting

Video Teleconferencing testing and troubleshooting

C4I support

Electronic Key Management System Manager

Reliable

Interpersonal Skills

Communications

Work History

TEKsystems – Norfolk, Virginia July 2009 – July 2010

NMCI Remote Desktop Management Agent (Tier III)

Provides remote support for desktops, laptops, printers, peripherals, handhelds to include blackberry’s, and servers. Conducted Moves, Adds and Changes (MACs) across the entire Navy Marine Corps Internet supporting over 600,000 customers.

Provides full support for IT systems, troubleshooting issues, recommending solutions, determining appropriate tools to meet user requirements, following procedural guidelines.

Possesses extensive knowledge of Microsoft Windows and Office troubleshooting, remote computer management and troubleshooting, and legacy application troubleshooting.

Performs additional support for patch implementation, incident resolution, account maintenance, system upgrades, and data migrations.

Well-versed in the Remedy ticketing system.

Demonstrates outstanding interpersonal and communications skills when interacting with a vast range of customers.

Multitasks, manages time and workflow in a fast-paced and potentially high-stress environment.

United States Navy, Armed Forces Network – Riverside, California

Telecommunications Manager December 2005 – December 2008

Led team of Joint Service, civilian and contractor personnel responsible for system management and maintenance of the Avaya G3si ECS, Intuity AUDIX voicemail systems and responds to emergencies 7x24 until a successful resolution

Epitomizes “doing more with less”. Achieved 100% mission accomplishment with 70% of authorized manpower

Maintained all telecommunications documentation, trained new personnel, and performed all telecommunications troubleshooting and wiring

Maintained 4 T-1 trunk lines including troubleshooting, the ordering of new service and maintaining noise levels on the lines, resulting in zero circuit outages

Oversaw purchase orders, project budget planning, and invoices for processing, analyzing and verifying charges, calls, rates, and fraud

Managed departmental budget of $1M

Generated proposals for the commands current switch upgrade to Voice over IP project. Coordinated specifications and detailed schematics for the network architecture to prospective vendors

Administrator for the Defense Messaging Systems (DMS). Maintained user accounts, test, and troubleshoot software, performed system upgrades, installation of Field Engineering Notices, backups and restorals

Proficient in all MS Office and Outlook products

United States Navy, USS BOXER (LHD-4) – San Diego, California

Communication Department Supervisor December 2002 – December 2005

Led 33 personnel responsible for the day-to-day operational oversight of time critical message processing, satellite communications; fiber optics transmission system, Ethernet and fleet service broadcast feeds

Systems administrator for the Naval Modular Automated Communications System generation II (NAVMACS II) a ship-to-ship or ship/shore/ship message processing system

Conducted daily operations briefs to senior leadership personnel

Managed all C4ISR assets, including SHF, EHF and UHF Strike Group and tactical air circuits

Oversaw the construction and successful operation of 20 video teleconference’s including the request for acquisition of bandwidth and bandwidth management during the VTC operations

Oversaw operational management of satellite and tactical communications assets including constructing and implementing over 16 Communication Plans in support of 3 Western Pacific deployments and over 53 satellite access request and oversaw the daily maintenance and quality control of 150 secure and non-secure voice and data circuits

Provided C4I support for four combatant commanders and numerous Joint and NATO commands responsible for sustained combat operations in the Arabian Gulf and Indian Ocean

As the command EKMS Manager, implemented control program of Communications Security (COMSEC) material and ensured proper security, distribution, handling, accounting, reporting, and control of 1900 line items of COMSEC material and the training of 300 shipboard personnel in the handling of COMSEC material.

References:

Mr. Richard Lawhorn - 757-***-****/ acqr7n@r.postjobfree.com

Professional/ Secure Operations Center Supervisor, Hewlett Packard, Norfolk, Virginia

Mr. Samuel McFall – 757-***-****/ acqr7n@r.postjobfree.com

Personal (Classmate)/IT Datasafe Specialist, ABNB Credit Union, Chesapeake, VA

Mr. Paul Lawrence – 904-***-**** ext 26/ acqr7n@r.postjobfree.com

Professional/Program Manager Representative (PMR), NAVSEA, Mayport, FL

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