Customer Service Technician

Kamal Chandra

#** ***** ** ******,

Edmonton, Alberta

T5Y 2L3

Telephone: 780-***-****, Cell phone: 780-***-****

E Mail: acqr6v@r.postjobfree.com

Certified IPC Specialist:

o IPC-A-610, acceptability of electronic assemblies

o IPC-7711/IPC-7721, rework and repair of electronic assemblies

Experienced in lean, 6 sigma and 5S methodologies

Successful completion of WHMIS training

Experienced in project management and the various phases of development

Experienced in HSE and quality standards (ISO, CSA)

Excellent communication, problem solving and technical skills

Expert in using various technologies; Microsoft suite of technologies

Well organized, efficient and highly motivated with a positive attitude

Fast learner, proactive and able to take initiative

Great attention to detail and very adaptable

Good knowledge of power tools and hand tools

Good customer service skills

Employment History

Electronics Manufacturing Technician - August 2011 to Dec 2014

For – Schlumberger, Edmonton Technology Centre, Edmonton.

Duties: Assisted Production Supervisor and team lead in supporting the daily shop production activities that included quality control checks, functional tests and calibration of electronic products with the aid of computer software for oilfield industries. Troubleshot in shop floor processes and quality issues. Assembled sub assemblies and finished goods. Maintained tools and test equipment in good condition. Cleaned and kept work areas in good working order. Designed production tools and fixtures. Participated in shop improvement projects. Maintained proper document control to meet ISO 9002 requirements. Assisted in commissioning existing and new products for Manufacturing, Research and Development. Provided training to new employees to work in accordance with safety standards.

Radio Technician – Aug 2008 to Aug 2011

For- RW Communications and Consulting, Edmonton, Alberta

Duties: Installed and commissioned SCADA systems for fire hall's, ambulance stations and training schools around the city. Installed and maintained wireless equipment – two way radio systems, GPS, AVL's and cellular equipment in vehicles for City of Edmonton including vehicle fleet for fire department. Carried out the same duties for ambulance fleet and the service vehicles for Alberta Health Services. Installed and maintained driving monitoring systems (road safety device) in customer vehicles. Installed and maintained base radios and antenna system at customer premises. Installed and maintained emergency lighting systems and sirens. Also installed and maintained GPS repeaters at ERD stations through out the city. Interfaced voice radio for intercom use in fire vehicles. Responded to service calls for two way radio systems, GPS, AVL and restored equipment to service in time efficient manner. Repaired electronics failures on radios and associated monitoring/control equipment with use of schematic and diagnostic software. Repaired and realigned electromechanical devices. Cleared faults on consoles at ERD (fire and EMS) dispatch for two-way radio and telephone communications. Installed and troubleshot failures on emergency satellite phones. Installed and repaired audio video systems. Maintained and troubleshot LANs. Carried out radio systems site mapping for customers. Performed on call duties (24/7) for 911 communications Centre and emergency vehicles (fire trucks and ambulances) Completed service orders for customer billing purpose.

Communications Technician – Jan 2005 to July, 2008

For WCI Whyte Communications, Edmonton, Alberta

Duties: Installed and repaired wireless communications equipment - two way radios, GPS, AVL, cellular phones and remote starters in vehicles. Installed and troubleshot police radar units, in vehicle video equipment, lights and sirens. Troubleshot electronic failures on portable and mobile radios with use of schematic and appropriate software. Repaired, realigned and maintained radio communications equipment at ERCC and EPS communications centre. Replaced and repaired associated electro-mechanical devices. Repaired system faults on EPS and ERD vehicle fleet. Repaired handsets and headsets. Installed and maintained radio repeaters (radio systems with EDAC's features) and cleared system faults for customers with major focus on city of Edmonton sites and oil refineries. Also performed on call duties in safe and efficient manner to ensure radio communications is available all the time for city of Edmonton's emergency department (ERD and EPS).

Aeronautical Facility Technician – Sept 1988 to Dec 2003.

For Civil Aviation of Authority, Fiji Islands

Duties: Installed, repaired and calibrated ground based navigational aids equipment and the monitoring systems. Installed, maintained and repaired 2 way radio communications and telephone systems in Air traffic Control Tower and operations centre. Installed and maintained voice radio in fire trucks and other service vehicles used in the daily operation of the international airport. Installed, maintained PA systems and video surveillance systems in terminal building. Provided on job training to new recruits and performed on call duties. Prepared weekly and monthly reports.

Qualifications:

Diploma in Telecommunications Engineering – 1990

Grade 12 Diploma – 1985

References:

Jenafor Kelm – Production Manager at Schlumberger – Telephone 780-***-****

Quoc Su – Electronics Technician at Bristow Instruments – Telephone 780-***-****

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