Senior Busines Analyst
Resume:
MARGARET K. RICHARDS ********@*****.***
SUMMARY: I am a dynamic, results driven professional with proven reinventing skills. Successfully exhibited the aptitude to acquire critical skills required in multiple industries (Information Technology and Retail Merchandise). Diverse work experience created a solid foundation for a strong business / technical partnership. Quickly developed a knowledge of the IT industry with a focus on opportunities for business process improvement. Innovative Subject Matter Expert with proven performance in the Software Development Life Cycle (SDLC) process. Strong communication and collaborative skills, I can create detailed and unambiguous requirements which improves the development process, end to end testing, and Customer experience. I have Customer interfacing skills, collaborating with Stakeholders, Business Partners and Technical teams to elicit information and deliver software solutions for new or enhancing business requirements.
EXPERIENCE: MACY’S Inc.
SENIOR BUSINESS ANALYST: Macy’s Systems and Technology
February 2007 – February 2015 (eight years)
oAssumed ownership of Customer deliverable requirements in all stages of the SDLC, design to implementation
oCollaborated with the Customer to evaluate their requirements and resolve ambiguities when requirements are unclear or insufficient, which in turn accelerate development
oCreated detailed business requirements by facilitating interviews, workshops and other techniques aligning complex business strategies with technology solutions
oSupported highly complex business processes requiring integration of technical solutions across multiple teams
oSuccessful track record delivering six software application releases ensuring alignment with Customer requirements
oDelivered six deployments under strict Customer deadlines, achieving 100% of the project plan
oLed process design sessions and functional walkthroughs with business partners, technical and quality assurance teams
oPossess a strong technical acumen with the ability to translate requirements into non-technical language for effective communication across teams
oInteracted with technical teams to translate functional specifications into technology solutions, participated in code reviews
oProduced business artifacts used by the QA team when testing the functionality of the code, participated in test reviews
oParticipated in developing detailed and accurate Use Cases and UAT preparation delivering ease for User testing
oCreated prototypes, mockups and user scenarios, presenting them to the Customer for early sign-off, resulting in clean code
oCreated excel spreadsheets to validate the end result meets the expectation of the Customer requirements
oMonitored change control to ensure additional scope did not impact solution deliverables
oIdentified /escalated potential project risks and impact that may require changes to project or scope
oPartnered with Stakeholders by proactively communicating current project status, implementation and follow-ups
o“Go to” application support contact for problem solving End User production issues
oIdentified root cause for production issues and resolution based on analytical skills
oUtilized the ORACLE Merchandising and Optimization software
MERCHANDISE PLANNER: Macy’s – Rich’s/Lazarus/Goldsmith’s
February 1996 – February 2007 (eleven years)
oManaged and controlled location inventory levels to drive sales gross and achieve margin plans
oDelivered bottom up location analysis to drive business and profitable inventory turn
oImplemented growth in belt replenishment penetration by 6% within two consecutive seasons
PREVIOUS MERCHANDISE ROLES
R.H. Macy’s and Co. Inc. - November 1986 – February 1996 (ten years)
oMerchandising Planner for top side business financial plans for Ladies Shoes, Cosmetics, Handbags
oAccounts Payable Group Leader
oAssistant Buyer Domestics
EDUCATION: Oklahoma State University
Bachelor of Science – Home Economics
LEADERSHIP ROLES
Toastmasters International Speaker
Macy’s Partners in Time Community Service
Beta Sigma Phi International
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