Customer Service Manager

IVETTE ROMAN

HC ** Box ****, Moca, Puerto Rico **676 Home: 787-***-**** – Cell: 787-***-**** – ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Extremely results-oriented and proactive in addressing and resolving problems. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration.

SKILLS

Bilingual Spanish / English

Exceptional interpersonal communication

Effective Leader

Staff training/development

Employee scheduling

Effective multi-tasker

Organized

Customer Service Oriented

WORK HISTORY

08/2011 To Current General Manger – International P.R. Parking Service – Arecibo, P.R.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Trained, coached and mentored staff to ensure smooth adaptation to new programs.

Cross-functional initiative to achieve objectives.

Developed and rolled out new programs for business growth.

Worked directly with departments and clients to produce a positive outcome.

12/2005 to 11/2010 Sonoma County Human Services - Eligibility Worker II – Santa Rosa, CA

Eligibility Worker for the Department of Human Services.

Verified applicants eligibility for programs such as Food Stamps, Medical and TANF.

Provided support and alternatives to job seeking individuals.

Provided training in job seeking skills.

Provided support and resources for Domestic Violence Victims.

EDUCATION

1997 BBA: Business Administration / Marketing – Inter American University – P.R.

SPECIAL TRAINING

United States Air Force Veteran

Aviations Resources Management

Search and Rescue Training

CPR trained

Excellent leadership skills

Focused, mission driven, motivated team player

Contact this candidate