Customer Service Management

Melvin E. Bland

***** **** ***, #**** *******, TX 77084 Cell: 443-***-**** E-Mail: **********@*****.***

CAREER OBJECTIVE

To secure a position that provides opportunities for the use of my technical, organizational, and leadership capabilities, while affording the potential for personal and professional growth.

EXPERIENCE HIGHLIGHTS

*Quality, Cycle Counting, and Cost Control of inventory

*Ensure that disciplines and auditing procedures exist and updated.

*Effective in Multi-Tasking Skills and Multi-Location Abilities

*Operates under all GMP, PPE, CGMP Practices

*Management including Union Staff, Leasing and Service contracts

*Various Project maintenance & management

*Motivational counseling abilities

*Customer service and conflict resolution

*Effective training and management of staff

*Proficient in SAP, Ross, Costpoint and Guardian Inventory Systems

*Proficient in Microsoft, Excel, Outlook operating systems

*Certified on Various Lifttrucks Sitting, Standing, Elect, Diesel, Reach and Turret.

*Knowledge of receiving, distribution and customer service activities by working in a healthcare environment as it relates to medical supplies and equipment.

*Knowledge of Disposal and Discarding of the Contamination and Equipment.

PROFESSIONAL EXPERIENCE

Mixer / Compounding- (2011 – present) C-Care Linthicum, MD

Responsible for weighing and mixing product batches as prescribed by the manufacturer.

Ensuring pre-weighed materials are correct and measured accurately.

Responsible for quality assurance of materials and distribution.

Check and Verify Chemicals / Ingredients into mixing vessels by valves, feed lines, pumps or pouring from containers according to the batch ticket while in PPE

Coordinate with other departments to ensure on time delivery of products.

Organize and manage 4 employees on daily work initiatives, provide training and cGMP guidance.

Coordinate with management on scheduling and equipment availability.

Coordinate and assist in bulk availability for line production.

Manufacture then verify final bulk requirements for production.

Work closely with Quality Control Lab to assure bulk specifications.

Assisted with Research and Development in the validation and application of new procedures.

Academic Transition Assistant (2004-present) H.C.P.S.S - Ellicott City, MD

Mentoring and Motivating students for academic achievement.

Raising students overall GPA scores from below 1.5 to 2.5 and above.

Lead parent groups on school involvement.

PROFESSIONAL EXPERIENCE Continued

Material Handler III Becton & Dickinson Sparks, MD

Sampling and inspection procedures, assisted in monitoring using Good Manufacturing Practices.

Supervision of shipping, receiving, storing and supplying of materials to operators.

Operate forklifts, Turret Trucks, Order Picker, hand/or electric trucks and other motorized vehicles.

Prepare goods and materials for final shipment (domestic and international).

Maintain accurate logs for receiving, distribution, packaging equipment, and RF systems.

Responsible for conducting cycle counts to maintain and implemented functions in SAP.

Operated in “Cold Storage” warehouse Driving, Lifting, Cycle counting for length of shift.

Facilities Manager Lockheed Martin

Greenbelt MD

Managed and assigned the physical security for direct and remote employees using various security systems.

Planned and assisted the execution of all office moves and employee relocations including floor planning and structural reconfiguration.

Managed a departmental budget.

Responsible for the direct supervision of a support staff assuring the timely and accurate processing of all reproduction, labor intensive, courier and graphics services for multiple company sites.

Maintained and organized inventory of on and off-site storage facilities.

Generated proposals and negotiated contracts to acquire new vendors.

Provided customer service and problem resolution to current and potential vendors.

Logistics Coordinator Consolidated Engineering Services Washington, DC

Managed union employees in government facility.

Responsible for overseeing and maintaining multiple departments.

Supervised Stationary Engineer and warehouse operations.

Lead the organization and maintenance of two warehouses.

Organized and conducted regular safety meetings for forklift and elect pallet jacks, maintained and updated MSDS & SOP manuals.

EDUCATION

Engineering School - Unites States Navy

Amityville Memorial High School - Amityville, NY

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