Project Manager Customer Service
Resume:
Daniel Suarez
Elgin, IL
********@*****.***
http://www.linkedin.com/in/danielsuarez56
Summary
Business Analyst with extensive experience in translating business requirements into meaningful technology requests including batch and online / real time applications. Progressive experience in systems analysis, project management, design, development, testing, installation, managing multiple simultaneous projects, integration planning, process scheduling, implementation scheduling, customer service, end user support, and user training.
Areas of Expertise
Business Analysis
Project Management
Process Analysis
Analysis/Resolution
Team Leadership
Facilitation
Process Improvement
Implementation Planning
Data Migration
Waterfall
Documentation
E-commerce
Design/Development
Requirement Gathering
Point of Sales (POS)
Risk Management
Technical Skills
Mainframe
ADABAS NATURAL
MVS JCL
TSO
CONSTRUCT
COBOL
MS Project
Mainframe Utilities
MS Word
VISIO
N2O
SQL
Teradata
Excel
Professional Experience
Sears Holding – Hoffman Estates -
Leading retailer in home appliance, tools, lawn and garden, home electronics and automotive. 2010 – 2015
Business Analyst
Business Analyst responsible for E-commerce, Point of Sales and Mobile App projects.
Business liaison between I.T. and the business marketing department.
Responsible for translating business concepts into requirements via discovery sessions with business sponsors and project stakeholders.
Involved with eCommerce, POS and Mobile App projects with Sears’s loyalty program dealing with Sales, Returns, Exchanges, customer offers, terminal data displays, as well as customer receipt contents.
Participated in the UX/UI discussions with UX/UI experts in order to discuss and perfect user experience according to business expectations.
Worked with developers on design solutions and application prototypes on all projects assigned.
Daniel Suarez Page 2
Worked with developers, solution architects, and UAT team in the creation of detailed use cases & test cases on all E-commerce and POS projects assigned.
Responsible for the overall planning and execution of all projects assigned, which involved the creation of detailed project plans containing timelines/milestones & task assignments to team members.
Managed the day-to-day activities of project team members to ensure projects stayed on course and on-time.
Facilitated status meetings in order to cover overall project progress, identify road blocks or issues, assumptions & dependencies, as well as recognize completed milestones, and create / assign action items to project members.
Sears Holding – continued
Provided comprehensive project status reporting to team members, project sponsors and business stakeholders.
Involved in key phases of a project’s life cycle, including Analysis, Design, and Testing.
Bradford Exchange - Niles, Illinois - 2006 – 2009
Privately held group of affiliated companies engaged in direct marketing of fine collectibles
Technical Consultant
Performed front-end analysis of new and existing applications.
Created business requirements.
Created functional requirements.
Worked closely with internal customers in order to provide advice/direction regarding business requirements.
Facilitated monthly meeting with internal customers aimed at introducing new business requirements and evaluating existing applications.
Created the application design and programming specifications, as well as business test cases on all given tasks. Also responsible for the creation of implementation plans, as well as the developing of programming code.
Applied technical and business knowledge in the analysis of client requirements.
Led presentations to peers and senior management on new business requirements and functions.
Implemented significant improvements to the Order entry application by the reduction of key strokes across multiple online screens, adjusting reports content, revising job scheduling, in addition to conducting needed training sessions to the Customer Service department.
Negotiated and established business rules and processes with new vendors in order to incorporate valuable data feeds into existing applications.
Initiated efforts in order to identify inefficient I.T. applications, functions and processes. Created detailed specifications of modifications needed, some of which I implemented, and some were delegated to other staff members.
Daniel Suarez Page 3
Hewitt Associates – Lincolnshire, Illinois - 2005 – 2006
One of the world's leading HR consulting and outsourcing companies
Business Analyst / Developer
Insured business needs and requirements were properly carried out in the I.T. department.
Led discussions between user groups and I.T. in order to identify project details.
Responsible for the maintenance and development of I.T applications utilizing SAS and SQL.
Responsible for the analysis, test strategy, planning, user interface, and execution of I.T. applications.
Lakeside Bank – Chicago, IL - 2003 – 2004
Locally owned, community-oriented bank
Project Manager (contract)
Project manager responsible for the administration and management of key bank documents.
Responsible for the computer scanning and archival of loan documentation.
Worked with Loan manager on several assignments in order to expedite the archival of loan documents.
Chep USA - Orlando, FL 1997– 2002
Global leader in pallet and container pooling services serving many of the world’s largest companies.
Project Manager
Project manager responsible for the data migration of the ADABAS legacy application to an ORACLE, SAP system. Led my team in the data mapping efforts, in the creation of Gap Analysis reports, as well as the design, development and implementation of multiple batch / online modules, functions and processes. This migration effort took 3 years to complete and included multiple trips overseas in order to coordinate contracted resources.
Designed and implemented a new programming method utilizing CONSTRUCT modeling in order to expedite the development life cycle of a program. This new programming method saved a programmer 75% development time.
Additional responsibilities included personnel interviewing/hiring, project tracking, weekly status reports, and the productivity and delegation of work to 5 programmers.
Daniel Suarez Page 4
Experian - Fort Lauderdale, FL 1992 - 1997
Global leader in providing information, analytical tools and marketing services to organizations and consumers.
I.T. Manager
Participated in the redesign, development, and implementation of a large scale real estate system utilizing CONSTRUCT and NATURAL. This project involved the conversion of existing batch COBOL applications into user friendly parameter driven screens. Further, this new implementation gave us significant process improvements and measurable efficiencies across all platforms.
Part of management team to develop an Employee Feedback process. This new concept allowed for the exchange of ideas, complains and concerns between employee and management. The Employee Feedback process improved employee morale and increased productivity.
Designed and implemented a Project Tracking system which recorded time spent by each employee on a project/assignment basis. This process allowed management to better forecast start and end dates on future projects, as well as gage employee performance.
Other responsibilities included personnel interviewing/hiring, performance reviews, the supervision of 11 employees, as well as other administrative functions.
Broward College - Fort Lauderdale, FL 1994 – 1994
Specializing in programs including online degrees, Health Sciences and Continuing Education.
Instructor – ADABAS/NATURAL
Taught ADABAS/NATURAL classes to 20 I.T. staff members.
Served as on-the-job consultant to I.T. staff.
EDUCATION
Northeastern University, Chicago IL, 1982-1983. Truman College, Chicago, IL, 1983.
Attended seminars on project management and employee development, which included, negotiation skills, setting realistic deadlines, the ‘hand shake’ approach, and specifics on improving employee/management relations.
Contact this candidate