Technical Support Information Technology
Resume:
Gerald Cipres Morales
#**** ***** ** *** ** Phase 2 Module 3 Sawata Maypajo, Caloocan City
Metro Manila, Philippines 1410
Mobile No.: 099********
Email Add: *******@*****.***
PERSONAL DATA
Age:
27
Date of Birth:
Nov 14, 1987
Gender:
Male
Civil Status:
Single
Height:
173.78 cm
Weight:
65 kg
Nationality:
Filipino
Religion:
Roman - Catholic
Permanent Address:
#4095 Block 28 Lot 18 Maypajo, Caloocan City
Metro Manila, Philippines 1410
WORK EXPERIENCE
Position:
Admin Staff/ IT Technical Support
Duration:
Jul 1, 2013 – June 30, 2015
Company:
City Council Manila
Company Industry:
Clerical/ IT Hardware
Location
City Council Manila
Department:
Office of the Vice Mayor
Job Description:
Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage
Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
Sending out and receiving mail and packages
Assist Administrative Support by answering the telephone, intercepts telephone calls, taking and reporting messages.
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Develops site navigation by categorizing content; funneling traffic through content.
Develops site content and graphics by coordinating with copywriters and graphic artists; designing images, icons, banners, audio enhancements, etc.
Position:
IT Sales / Technical Support
Duration:
Mar 3, 2012 - Jul 30, 2013
Company:
Dell Philippines
Company Industry:
Computer / Information Technology (Software)
Location
Eastwood Libis, Ortigas, Pasig City
Department:
Operation
Job Description:
IT sales professional is to serve as a link between the customer and the supplier, and effectively meet the needs of both parties. The sales professional must recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered. The sales professional is responsible for negotiating a price for the sale that is beneficial for the consumer and the supplier, and providing adequate technical support for the merchandise after it is purchased.
Become familiar with the software and hardware used by the customer
Maintain, organize, and repair hardware and software networks as needed
Train non-IT employees regarding the existing IT resources they use
Give the necessary support and training to other employees when requested
Offer up suggestions concerning the access of support and information
Organize the existing IT resources used and maintain an inventory of them
Keeping track and effectively maintaining IT resources to assure optimal access.
Troubleshooting all computer related problems
Offering suggestions about potential technology resources purchase.
Linking and setting up hardware equipment
Position:
IT Technical Support
Duration:
May 31, 2011 - Jan 10, 2012
Company:
Sayes Enterprises
Company Industry:
Computer / Information Technology (Hardware)
Location
Makati City
Department:
Operation
Job Description:
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
professionals, e.g., software developers;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Position:
Data Entry Operator
Duration:
May 6, 2009 - Nov 25, 2010
Company:
Pinoy Data Capture Inc.
Company Industry:
Call Center / IT-Enabled Services / BPO
Location
Makati
Department:
Encoding
Job Description:
Prepares source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining missing data.
Records data by operating data entry equipment; coding information; resolving processing problems.
Protects organization's value by keeping information confidential.
Accomplishes department and organization mission by completing related results as needed.
Accurate interpretation, compilation, and entering of data in the computer system.
Proper analysis and verification to ensure data integrity.
Storing correct information in the desired database locations.
Completion of the required task within the desired deadline.
Maintain confidentiality regarding the information being dealt with.
Position:
Stock Clerk / Stock Controller
Duration:
Jun 14, 2007 - Apr 14, 2009
Company:
Be Connected Management Services / Suyen Corp. (Bench)
Company Industry:
Apparel
Location
Sta. Mesa, Manila
Department:
Operation
Job Description:
Performs any combination of following tasks to compile records concerned with ordering, receiving, storing, issuing, and shipping materials, supplies, and equipment: Compiles data from sources, such as contracts, purchase orders, invoices, requisitions, and accounting reports and writes, types, or enters information into computer to maintain inventory, purchasing, shipping, or other records.
Execute inventory control measures to ensure the company minimizes stock
holding and maximizes stock system and paperwork accuracy.
Develop the company’s inventory management strategy with the aim
of controlling costs within budgetary limits, generating savings,
rationalizing inventory and maximizing available working capital
Manage and control perpetual inventory stock counting / inventory
accuracy checks
Ensure that goods inward / stock control department is well organized
and controlled to sufficiently support production and the goals of the
business.
Ensure materials are ready and available for production as and when
required.
Ensure sub contract processes are received back and that suppliers
are chased to ensure no late delivery situation.
Provide routine management information on inventory performance
EDUCATION
Highest Education
Second Highest Education
Education Level:
2-years Information Technology
Short Course Certificate
Education Field:
Computer Science/Information technology
Computer Science/Information technology
Course:
Computer Software Technology
Advanced Computer Literacy (Corel Draw, Adobe Photoshop, Video Editing)
School/University:
Datamex Institute Of Computer Technology
ISCOM Computer Learning Center
Location:
Recto, Manila
Manila
Date:
Jun 2009 - Mar 2011
Oct 2013 - Dec 2013
SKILLS
Skill
IT Technician/ Technical Support
- Installing Computer System and Networks
- Diagnosing and Troubleshooting Computer Systems
- Configuring Computer Systems and Networks
- Maintaining Computer systems and Networks
Proficient in MS Application - MS Word, MS Excel, MS Powerpoint, Adobe Photoshop,
Video Editing
Web Developer/ Designer - Front and Back End, HTML & CSS, Joomla
TRAININGS/SEMINARS
Date
Topic/Course Title
January 31, 2013
September 24, 2014
“ Get to Know the New 3rd Gen Intel Core Processors Family”
“ The Fundamentals of Civility and Etiquette in Workplace Seminar”
LANGUAGES SPOKEN
Language
Proficiency Level
(5=Excellent; 1=Poor)
Tagalog
5
English
3
REFERENCES
Mr. Garry Buenafe
Admin Staff
City Council Manila
Cel.No.: 091********
Mr. Jameson Saralde
Admin Staff
City Council Manila
Cel.No.: 091********
I hereby certify that the above statements are true and correct to the best of my knowledge and belief.
Gerald C. Morales
Contact this candidate