Customer Service

To obtain a position in this industry which best utilizes my skills and strengths while allowing to work in a forward thinking environment in which I can grow and enhance my abilities. Performed various administrative functions for assigned accounts such as recording address changes and purging the records of deceased customers. Negotiated credit extensions when necessary, received payments and posted amounts paid to customers accounts. verified all information with client while on telephone, sorted and filed correspondence and performed miscellaneous clerical duties such as answering correspondence and writing reports. Located and notified customers of delinquent accounts by mail, telephone companies, credit bureaus, and through questioning of neighbors. Recorded information about financial status of customers and status of collection efforts. interpreted and explained rules and regulations governing eligibility and grants, payment methods, and applicants legal rights. Explained eligibility requirements, form completion requirements, community resources for financial assistance, housing opportunities, and tenant selection methods. Recorded and evaluated personal and financial data to determine initial and continuing eligibility.