Customer Service Operator
Resume:
Troy Brooks Jr. 832-***-****
***** **********, *******, ***** ***** *******@*****.***
Objective
To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals.
Professional Experience
Goodman Manufacturing, Houston, Texas July 2006 - October 2014
Coil Department Lead
Managed the day-to-day planning to ensure effective production
Operation and problem-solving so that a team meets it required level of service or production.
Fin press Operator - Load bare tubes and unloads finned tubes. Maintained fin tube reports to collect production data. Adjusted machine to process a variety of tube diameters, fin heights, tube materials, fins per inch and fin types. Performed an extensive list of maintenance tasks to keep the machines in running order. Operator and repairs the machines periodically and as needed.
Coil Expander Operator - Tend to machine that automatically coils compression, extension, and torsion springs from round flat wire, following verbal instructions. Examined wire stock with micrometer for making sure conformance to specifications. Thread end of stock through feed rollers, around arbor and under cutting tool. Engage with machine that automatically winds, cuts, and ejects springs. Measure springs for conformance to specifications, using micrometers gauges. Verified action of springs under pressure by compressing springs under specified load in spring testing machine. Notified machine setter when machine malfunctions. Sharpen cut-off tool and remove coiling marks from coiling point pitch tool, using bench grinder.
Quality Control and Inventory auditor - Confirm all employees double check their production to maintain the organizations minimum value expectations.
Forklift Operator - Inspecting equipment before each use, pick up parts, filling slots with new products, constantly being aware of their surroundings, operating equipment safely at all times, reading orders and stock labels and locating inventory promptly, lift a minimum of 100 lbs.
Crane operator - Load aluminum coils to and from fin press, transfer misc. materials throughout department as needed.
Kronos - Time and leave approval.
Sam's Club, Stafford, Texas August 2004 - September 2012
Fax and Pull Coordinator
Time Management - Successfully fill orders placed via fax or online, in a timely fashion; before the due date and time.
Customer service and Public Relations - Maintained goodwill between the customers by answering questions, solving problems, and providing advice or assistance in utilizing the goods or services of the organization.
Quality Control - Ensure that all products provided to the customers were in good
condition.
Product procurement - Identified the needs of customers and guarantee that the most requested product is available at all times.
Inventory Control - Ensure that all inventories are accounted for on a daily basis.
Fork lift operator - Inspecting equipment before each use, pick up orders, filling slots with new stock, shrink-wrapping material and pallets in preparation for shipping or pick up, constantly being aware of their surroundings, operating equipment safely at all times, reading orders and stock labels and locating inventory promptly, lift a minimum of 100 lbs.
Education
Houston Community College Stafford, Texas 2002-2004
Hightower High School Fresno, Texas 2002
References
Carl Davis
FMC Technologies
Mike Gould
Goodman Manufacturing
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