Customer Service Management

SAM ORNELAS

**** ****** ****, ****** ****, Illinois, 60097, P.847-***-****, **********@*****.***

LinkedIn: www.linkedin.com/pub/sam-ornelas-invitations-welcome/25/408/947 LOGISTICS MANAGEMENT – OPERATIONS LEADERSHIP

Logistical Distribution / Warehouse Management / Kaizen and Lean Manufacturing Business-driven Logistics Management and Operations Professional delivering outstanding returns managing logistical operations, production processes, reducing costs and improving productivity, resulting in bottom line profits and organizational excellence. Operations Leader implementing logistical strategies contributing to multi-million dollar revenue growth in competitive markets. Solid understanding executing distribution strategy and implementing continuous improvements methodology, reducing costs and eliminating waste. Skilled at building relationships within the organization including executive management, stakeholders, and staff. A highly dedicated individual with excellent management and communication skills, outstanding employee relations, and solid business acumen. Bilingual. LEAN implementation

Customer Relations

Vendor Negotiations

Production Planning

Warehousing

Business Operations

Client Relations

Customer Service

Training and Development

Recruitment and Retention

General Management

Team Leadership

Process Improvements

Strategic Vision

Distribution Strategy

SUCCESSES - ACCOMPLISHMENTS

Directly responsible for the entire North American Operations which included managing customer relations, human resources, vendor negotiations, major reconstruction of the distribution facility, production planning, warehousing and logistical distribution from Qingdao, China to customers in the United States and Canada.

Delivering logistics solutions for ocean, air, TL/LTL, global freight forwarding, brokerage, and small package. Well versed in a broad spectrum of business issues domestic and international.

Saved $1.1 million by reducing logistic costs, renegotiating temporary agency mark ups and creating effective standard operating procedures. Semi-annual trips to China for executive management reporting and manager meetings. Reduced temporary agency costs from 140% markup down to 128% equaling $400,000 in savings.

Received the highest corporate achievement award given to an American in Winhere history for the complete turnaround of its struggling unit in North America in less than one year. Reduced customer order turnaround time from two to three weeks to three days or less within 24 hours turnaround and achieving 70% customer’s orders within 24 hours. Increased North America inventory accuracy from 60% to over 99%

As the Director of Operations for CARQUEST, managed the operations of a 250,000 square foot facility with $22 million in inventory and 33,000 SKU's. Directed cross-functional departmental teams for continuous improvements including the training and supervision of 85 associates, managers and customer service representatives.

Dramatic improvement in worker safety and employee ethics and morale. Accepted award and delivered motivational speech on stage at annual company meeting in China to over 2,200 employees including executive management and the board of directors.

PROFESSIONAL EXPERIENCE

WINHERE Brake Parts, Inc. Hanover Park, IL http://www.winherebrake.com 2007-2014

*** WINHERE Brake Parts distributes brake rotors and drums to customers throughout North America and Canada General Manager

Implemented an efficient inventory management process in all warehouses that streamlined cycle counting and increased overall productivity. Realigned all picking zones resulting in reduced congestion in warehouse aisles by 75%. Created first company safety program and successfully achieved a five year accident-free work environment. Transformed and optimized the complete facility and designed a visual order control department. CARQUEST Products, Inc. New Castle, IN, (http://www.carquest.com 2007

*** CARQUEST Auto Parts is owned and operated by Advance Auto Parts, Inc., the largest automotive aftermarket parts provider in North America Director of Operations

SAM ORNELAS

8316 Ramble Road, Wonder Lake, Illinois, 60097, P.847-***-****, **********@*****.*** LinkedIn: www.linkedin.com/pub/sam-ornelas-invitations-welcome/25/408/947 LOGISTICS MANAGEMENT – OPERATIONS LEADERSHIP

Logistical Distribution / Warehouse Management / Kaizen and Lean Manufacturing CARQUEST Products, Inc. New Castle, IN, (Cont.)

Director of Operations

Developed and implemented new quality operations systems resulting in 99.8% accuracy in inventory; successfully implemented cycle count program. Managed the complete realignment of the facility including the budgeting and setting up of a new racking system. Reorganized warehouse and inventory management systems for each location and implemented logistics technology. Reduced headcount from 101 associates to 85 while maintaining a 24 hour turnaround time.

GS*P North America, Spartanburg, SC 2006

*** GS*P North America was a leading supplier of remanufactured axles in North America. General Manager and Consultant

Supervised all aspects of a Manufacturing Plant and Distribution Center in an operations turn-around engagement which included the hiring, training, and/or management of 80 staff members and managers. Increased production efficiencies from 40 axels a day to 300 axels a day within three months. Restructured and implemented an efficient way of picking customer orders, assigned proper pick locations including over stock locations.

Diagnosed and repaired maintenance issues related to facility. Developed and implemented new quality operations systems. Planned a new facility consisting of 180,000 square feet and laid out complete facility structure and set up. American Remanufacturers Inc. Anaheim, CA 2004-2005 Director of Warehouse Management

Specifically recruited by the company during its restructuring to improve the P&L of a poorly performing division. Saved the company $400,000 due to the creation and implementation of a Ship Scan System. Ship Scan System increased the accuracy to 99% and helped reduce head count from 112 employees to 82. Restructured distribution processes including picking, receiving, inventory replenishment and cycle counting which increased overall order processing efficiency and productivity.

Managed the distribution of $30 million in inventory housed within two facilities totaling 165,000 square feet. Achieved a high customer satisfaction rate by accomplishing a successful 24-hour order turnaround, long-term business growth, high product and service quality standards.

Dana Brake & Chassis McHenry, IL 1983-2004 Distribution Warehouse Manager

Supervised all aspects of the distribution centers of a fortune 500 company with annual revenues of $348 million. Instrumental in moving a 100,000 square foot distribution center into a 220,000 square foot facility. Achieved 99% 24- hour order turnaround. Implemented changes to achieve 99% accuracy in physical inventory. Received the OSHA environmental flag for five years in a row.

TRAINING – EDUCATION - CERTIFICATIONS

HARRY S. TRUMAN COLLEGE, Emphasis in Criminal Justice, Chicago, IL, 1982-1984 Lead auditor training, ISO 9000/9001certification, OSHA Environmental training, Human Resource training, Kaizen and Lean Manufacturing, Dana Team Leadership, Lean Management / Conflict Management, Team Concept, Team Building, Team Work Discovery; Facilitator, Product Cost Analysis

Microsoft Office, SAP, AS400, Codesoft, Shadow, E.L.P.M.I.S., Tolas. LinkedIn: www.linkedin.com/pub/sam-ornelas-invitations-welcome/25/408/947

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