Customer Service Technician
Resume:
William E. Riley
Portage, MI **002
*************@*****.***
Objective: To obtain a position in the Information Technology field which will utilize my previous experience and training, where I can apply skills necessary for career development and lifelong learning: IT Support, Help Desk, PC, Copier, Fax Repair Technician.
Highlights of Qualifications
Demonstrate basic equipment servicing & support functions
CompTIA A+ IT Technician Certification- ID No. COMP001006136188
Copier Servicing and Repair Technician Certificate
Cable Installer Certificate
Computer and Peripheral Servicing and Repair Technician Certificate
Able to work effectively & apply leadership skills in complex, diverse work & learning environments
Exceptional mediation, negotiation and communication skills
Apply proper customer relations techniques when dealing with people
Relevant Skills and Accomplishments:
Computer Knowledge/Skills
Foundations for working with data communications
Run system machine diagnostics
Build new systems, install & set-up hard drives, SSD’s, memory, graphic upgrades, various communications software packages/modems, repair systems
Can demonstrate installation/removal of field replaceable units & isolate troubles between FRUs & system board faults
Install operating systems, anti-viruses
Proficient with DOS/Windows 98, 2000, XP & Linux Red Hat, Vista, Windows 7, Microsoft Office 2003, 2007, and 2010
Networking Knowledge Skills
Describe the features and functions of network components and have skills needed to install, configure, and troubleshoot basic networking hardware peripherals and protocols
LANS with Microsoft NOS training
Fundamental knowledge of network security.
Printer Copier Skills
Dot Matrix Printer, Ink Jet, Laser Servicing (Okidata 192, Lexmark DeskJet, Brother 5140 HL, Sharp 1661CS and more)
Terminology, operational terms, general mechanical terms
Disassemble & reassemble printers and copiers
Identify mechanisms & subunits
Perform maintenance adjustment, cleaning & lubrication procedures (Ricoh 287, Brother 1661Cs and more)
Basic Electronics
Power supplies & circuitry, microprocessors, PC theory & troubleshooting, soldering & de-soldering
Read & interpret service manuals, schematics & diagrams and symbols
Operation/application of digital multi-meters (DMM), logic probe, oscilloscopes
Use of signal generators & DC voltage regulators
Servicing
Desktop and Laptop Computers, Printers, Copiers & Fax Machines
Employment History
01/2015 – 03/2015 APEX Systems Desktop Support/IT Borgess Medical Center Kalamazoo MI
09/2008 - 12/10/2011 Sales Associate/Computer System Builder Digilink Computers, Portage, Mi
06/2008 - 07/2008 One month on the job Island City Computers, Plainwell, MI
evaluation
01/1993 - 06/1999
Machinist
Burns Fabricating Company, Detroit, MI
06/1991 - 12/1992
Computer Office Maintenance
Cromer Building Maintenance, Detroit, MI
04/1989 - 02/1991
Automotive Supplies & Tire Center Mgr.
Pace Membership Warehouse, Westland, MI
Education
09/ 2005 – 11/ 2007
09/ 2012 – 05/2014
Office Automation
Office Automation
Vocational Certificate
Computer Information Systems
Michigan Career & Technical Institute, Plainwell, MI
Kalamazoo Valley Community College, Kalamazoo MI
Military Experience
Marine Corps 1977-1980 Nuclear Security ( Honorable)
Notes/Other Information:
Excellent communications, human relations and mediation skills in complex, diverse work and learning environments. Acquired skills in customer service and problems analysis & resolution, at strategic and functional levels, which will contribute to customer satisfaction and the continued success of an organization. Able to work as a team or independently.
Contact this candidate