Customer Service Project Manager

**** ******** **. #****

Houston, TX

*****

Phone 832-***-****

E-mail ********-*@*******.***

Juan Guajardo

SUMMARY OF QUALIFICATIONS

Through my job experiences I have gained a considerable amount of knowledge in management, coordination and planning that would be useful to any organization/company. Along with that knowledge I have developed a strong sense of customer service and the ability to work efficiently in a team-set environment. Consistently, I have demonstrated a responsible character which has enabled co-workers as well as higher management to depend and trust on the quality of my work. Lastly, thanks to my fast learning capability and my self-motivation, my employers are able to enjoy a smaller training curve and a faster rate of return.

TECHNICAL EXPERTISE

Bilingual: reading/writing Spanish and English

Efficient with Microsoft Office Programs (Latest version of Word, Excel, Access, and Power Point)

Quick Data Entry (Inventory/reports/projections)

Effective communications skills on email/phone/person

Fork Lift Certified

Converting 2D CAD drawings into 3D models using AutoCAD Inventor

Special Skills: AutoCAD, Inventor, Mechanical Desktop, Architectural Desktop, Adobe Illustrator, 2 Dimensional Drawings and 3 Dimensional Drawings, BidWinner, LiveCount.

EDUCATION

ITT TECHNICAL INSTITUTE

Associates of Applied Science Degree in Computer Drafting & Design

Graduated: June 2011, GPA: 3.20

WORK EXPERIENCE

Ellen Lighting & Hardware: December 2014-Present

JOB DESCRIPTION: Assistant Estimator

Estimate cost for lighting fixtures in new apartment complexes.

Use programs like BidWinner and LiveCount in order to get the total number of fixtures

Put together proposals to submit for bids.

Acquire quotes for fixtures.

AT&T: April 2013 – November 2014

JOB DESCRIPTION: Premise Technician

Install At&t U-verse Home phone, internet and tv

Inside home wiring and pole climbing

GRC: General Remodeling and Cleaning: January 2012 – March 2013

JOB DESCRIPTION: Project Manager

Receive calls and schedule projects

Assist with flooring and sheetrock projects

Unitra, Inc.: January 2011– December 2012

JOB DESCRIPTION: 3D Drafting/ International Sales

Use Inventor to make 3D models of waters pumps and assembly drawings

Handle all the international sales from Central and South America

Answer incoming calls

LKQ Powertrain: 2008 – June 2010

JOB DESCRIPTION: SALES (2010)

Handled the coordination of sales and transportation of engines/transmissions up to $90,275 in a monthly basis.

Supervised 100-125 Core pick-ups per week

Responsible for keeping track of customers by using Customer Relationship Management

Managed the task of inventory tracking/pricing

JOB DESCRIPTION: CORE CHECK-IN MANAGER (2009)

Accountable for processing core-returns and issuing credit to the stores.

Worked with the unloading/shipping department to give support to the receiving department

(Certified for operation of fork lift)

Contact this candidate