Human Resources Manager

JENNIFER LAKIN ***********@*****.*** 619-***-****

HMSHost, San Diego and San Jose Airports

• Directed and handled delivery of day-to-day HR functions for 400 union and non-union employees in San Diego and San Jose for a total of 26 multi-unit restaurant concepts to include full service, wine bars, craft brewery, quick ser- vice, casual dine and grab and go

• Completion of two year project of closure of all restaurants in San Diego, opening of temporary kiosks and re-opening of 15 new restaurant concepts. This project included high volume recruiting for over 100 positions, union shift bid and bumping and coordination of WARN notices

• Closed entire retail operation and exited 75 retail employees from the San Diego operations

• Managed the Collective Bargaining Agreement and labor relations, including contract administration, partnering with labor relations team to negotiate the sites’ CBA

• Handled all grievance meetings, mediation and arbitration processes

• Coordination of performance management process, reviewed all performance appraisals and provided feedback to operations team

• Management of safety team and worker’s compensation processes including OSHA 300 and 301A filings

• Worked closely with operations management to facilitate operational excellence

• Identified employee issues and analyzed trends through the use of employee feedback and exit interviews

• Investigated complex employee relations matters such as discrimination, harassment and loss prevention and made recommendations to corporate legal counsel, operations management and executive HR team

• Reviewed and approved all disciplinary action notices and provided counsel to operations on delivery of notices

• Utilized Applicant Tracking Systems, Taleo and Peoplefluent

• Utilized HRIS system Peoplesoft for employee data base management

• Provided all training for harassment prevention, OJT, on boarding, safety, alcohol awareness and CBA/labor relations

• Handled all security badging through TSA which included processing background checks, completion of paperwork and coordination of fingerprinting

• Responsible for investigation and responding to all security violations and writing summary report to TSA as well as implementing processed to avoid further violations

• Strong relationship with airport authority, joint venture partners, franchisees and minority business partners

• Administered FMLA, CFRA, PDL and general leaves of absence

• Responded to all unemployment claims, wrote appeal letters and attended unemployment hearings

• Supervision of HR Specialist and two HR Clerks

• Completed project to reorganize and bring location into compliance for San Jose after HR team was terminated

• Completed recruitment project for LAX HR team; hired HR Manager, HR Specialist and HR Generalist for LAX and trained them on all HR policies and procedures

• Participation on task force to assist LAX, Seattle, Phoenix, John Wayne, Palm Springs and Ontario airports with HR functions and to prepare for internal audit

Kelly Staff Leasing (now Oasis Outsourcing)

• Managed team of 8 HR Generalists and 1 payroll clerk within PEO (Professional Employer Organization)

• Managed 40 open worker’s compensation claims for 18 clients with over 600 employees

• Responsible for training of all new Human Resources staff

• Consulted on policies and procedure development for clients and provide recommendation on employee relations issues

• Coordinated all new hire on boarding for all assigned clients

• Administered FMLA, CFRA, PDL and general leaves of absence

• Participated on implementation team during new client on boarding and consulted for the HR functions

• Promoted to Team Leader after six months

䡧 Policy Development & Administration 䡧 Grievance Investigations & Resolutions 䡧 Employee Handbook and Policies 䡧 Performance Management 䡧 Performance Management 䡧 Staff Training, Recruitment & Retention 䡧 Employee Relations 䡧 Restaurant, Retail and Hospitality Expert HUMAN RESOURCES MANAGER 12/2000-04/2015

HUMAN RESOURCES TEAM LEADER 10/1997-12/2000

JENNIFER LAKIN ***********@*****.*** 619-***-****

• AMR Ambulance Services – Temporary Payroll Specialist 1996-1997

• Doubletree Club Hotels – Human Resources Manager/Payroll Administrator 1994-1996

• Best Western Seven Seas – Human Resources Coordinator 1992-1994

BS Degree, University of Phoenix, San Diego, graduation 2018

HR Certificate, SDSU College of Extended Studies 1999 Other Relevant Experience

EDUCATION & PROFESSIONAL AFFILIATIONS

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