Collections/Customer Service Representative
Resume:
Lavaras A. Wells
Dallas, Tx 75254
*******@*****.***
Objective: To obtain a challenging position within the business or financial division of a progressive company
Experience: Centrus Auto Finance Dallas, TX
Collector 03/12 to Current
Daily contact with consumers of second chance auto loans.Responsible for managing queue of delinquent accounts ranging from 5-30 days past due, making contact with customers and through negotiations or the use of inhouse payment programs to resolve delinquency while complying with internal policies and procedures.
Texas 811 Dallas, TX
Customer Service Representative 01/10 to 02/12
Responsible for daily communication with members, independent contractors, and homeowners. Inbound/outbound calls pertaining to excavation of public and private land. Utilization of company mapping systems, directions/instructions from client and other applications i.e.Google maps, Mapquest, and Bing maps to ensure location is correct, and are safely excavated in accordance with state laws First Consumer Credit Dallas, TX
Collector/Bankruptcy Specialist 07/05 to 01/10
Daily interaction with attorneys, trustees and debtors in relation to Chapter 7 & 13 bankruptcies on home improvement loans, analyzed accounts that paid through chapter 7 reaffirmation agreements and CH. 13 plans, followed up with CH. 13 Trustees on secured loans that received disbursements on a monthly basis per bankruptcy laws
Countrywide Home Loans Plano, TX
Loan Counselor 02/03 to 06/05
Collections on mortgages ranging from 30 to 90 days past due daily communication with debtors, reviewed accounts for loss mitigation relief and utilization of special payment programs and incentives to resolve delinquency status Lavaras A. Wells Page 2
Associates/Citigroup Las Colinas, TX
Title Coordinator/Collector 08/00 to 02/03
Daily contact with abstractors out in the field to provide clear titles for perspective mortgages, provided client support for branches inquiring about status of recorded deeds and titles relative to liens and lien holders. Worked front end accounts from 30 to 60 days past due on mortgage loans provided loan resolution utilizing payment options and assistance programs
Banc One Las Colinas, Tx
Bankruptcy Specialist 12/97 to 08/00
Responsible for negotiations with attorneys, trustees, or debtors relative to Chapters 7,11,12, and 13 bankruptcies. Provided loan resolution utilizing adequate protection, reaffirmation, or surrender in order to maximize returns, negotiated plan value per Rash Decision on Ch. 13 secured loans, use of Banc One policy to facilitate transfer of assets from none performing to performing portfolio Education: Hillcrest High School
References: Available upon request
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