Customer Service Manager

Objective

Medical Billing Specialist seeking a position where I can contribute and also enhance my professional strengths and knowledge with new challenges for growth and advancement.

Skills

Ability to focus under pressure

Excellent punctuality

Medical terminology

HIPPA certified

Knowledge of Microsoft Word, Excel & Office

Medisoft Billing Software, Apex, NPA Works

CPT coding, HCPCs coding

ICD-9 coding, ICD-10 coding

CMS-1500 & CMS 1450 claim forms

Experience

CodeMetro Inc Monrovia, CA

Account Manager November 2014 – February 2015

Maintaining daily logs for all transactions completed on various accounts.

Coordinating and conducting quality assurance by monitoring data within company software programs.

Ensuring effective implementation of all safety procedures per company guidelines and state regulations.

Developing relationships with loyal clients; opening communication for the purpose of enhancing quality of service.

Developing and maintaining a well-coordinated internal relationship with key decision makers within the company.

Ensure that clients know to use the services and provide assistance if necessary.

Remaining current and up to date on all new products and initiatives and completing all required

CodeMetro Inc Monrovia, CA

Intern/Biller August 2014 – October 2014

Preparing and submitting clean claims to various third-party payers both electronically and by paper.

Identifying and resolving any billing complaints and/or billing errors.

Verifying patients’ insurance coverage and demographics.

Identifying and billing secondary or tertiary insurance policies.

Handling information about patient treatment, diagnosis, and related procedures to ensure proper coding.

Maintaining the strictest confidentiality; complying with all HIPPA guidelines/regulations.

Constantly updating job knowledge by participating in educational activities and attending monthly staff meetings.

Serving as a resource person for all staff.

Capriottis Sandwich Shop Glendora, CA

Assistant Manager/ Food server January 2013 – December 2013

Customer Service, Manage and maintain a clean and safe work station.

Inventory and stocking responsibilities for kitchen.

Hosting/ Cashiering/ Food handling.

Assisted in “open operations” for food prep and end of day procedures to close the store.

Managed employee schedules on a weekly basis with demand of store hours.

Education

Everest College Alhambra, CA December 2013-August 2014

Diploma: Medical Insurance Billing & Coding

Arroyo High School El Monte, CA September 2002-June 2006

Diploma: General Education

References are available upon request.

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