Administrative Assistant Customer Service

Anne

Hyousseu

Houston, Texas *****

301-***-****

******@****.***

T.E.A.M.:Together Everyone Achieves More!

“ The more that you read, the more things you will know. The more that you learn, the more places you’ll go.”

- Dr Seuss

OBJECTIVE

Dedicated, service-focused professional seeking an administrative assistant position.

PROFESSIONAL PROFILE

• Highly detail oriented, organized, and motivated team player, efficient and accurate.

• Knowledge of office support roles and applicable administrative tasks.

• Skilled in conflict resolution, interpersonal relations, and customer satisfaction.

EMPLOYMENT HISTORY

Account Specialist / Consultant Assistant June 2014-Present

Zurvita Holdings, LLC Houston, Texas Houston, Texas

•Project a professional company image through phone interaction with clients.

•Provide consultants / clients with company products and service information.

•Complete call logs reports and Research billing issues of misapplied payments.

•Serve as liaison between chargeback account holders and merchant services.

•Maintain accounts records by recording and updating account information.

•Contribute to team effort by accomplishing related results as per set goals.

•Anticipate and respond to the administrative support needs of consultants.

Direct Sales Representative 2014

LycaMobile (Lycatel) Houston, Texas

•Responsible for the promotion and sale of Lycamobile MVNO products, services to include sim card function or use, phone service plans, voice services, Lycatalk.

•Developed rapport with clients for product necessity to make recommendation.

•Execute daily sales plans with excellent time management and organizational skills

•Established sales goals and implemented effective sales closing techniques.

•Served as liaison between clients and corporate office.

Administrative Assistant/Clerical Temp. 2014

Murray Services (Staffing Agency) Houston, Texas

•Perform office assistance services by performing administrative, clerical tasks, customer service, and different project management as assigned for short-term and long-term placement positions.

Administrative/Program Assistant Intern 2013 USA-UNHCR (United Nations High Washington, DC

Commissioner Refugees)

Administrative/Case Management Assistant 2011–2012 Adventist Community Services Silver Spring, MD

Intensive Individual Care Technician 2007 –2010 Royal Healthcare Treatment Services Gaithersburg, MD

Administrative Assistant / Biller and Coder 2006 –2007 Laurel Pines Pediatrics Laurel, MD

EDUCATION

Washington Adventist University– Takoma Park, MD

Organizational Management and Healthcare Administration

Doctor’s Help- Oxon Hill, MD

Medical Administration, Terminology, Billing and Coding

REFERENCES:

AVAILABLE UPON REQUEST

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