Customer Service Manager
Resume:
ALICIA STEPHENSON
RICHMOND, TX 77406 USA
*************@***.***
EDUCATION
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University of Southern California Los Angeles, Ca
Marshall School of Business
BS Business Administration: Marketing and Communications Emphasis
WORK EXPERIENCE
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2014-Present
Business Development Manager
Corporate client sales/ management
2010 – 2014
Large Balance Frontline Collections
CST Corp Houston, TX
Pentagroup Financial
Houston, TX
Large Balance Student Loans, Customer service and Mortgage collections including Short sale, foreclosure, resolution and liquidation claims of consumer mortgage debt accounts. Primary/ secondary mortgages for Citibank. Finished #1 collector in company in total gross and fee dollars. Hit 100% or better of budget each month since hired.
2008 -2010
Large Balance Frontline Collections/ Asst. Mngr. Syncom Houston, TX
Auto deficiency/bank card collections including insurance claims, gap claims, resolution, liquidation claims #1collector in company 2008/2009 “Rookie of the Year” Award for company-wide collections. Assistant manager. Additional duties include operator line, resolution calls, monitoring floor, collector assistance and customer service needs for company.
2004 - 2008
Restaurant Co-owner Texas BBQ North Hollywood, Ca
Head of marketing and advertising for restaurant and catering service. Duties included web site design and maintenance, logo design, uniform design, interior design and marketing for establishment. Restaurant had great success winning multiple “Best of BBQ “ awards including Los Angeles Magazine Best Restaurant of the Year award, Zagqat Award, Los Angeles Times Summer and Smoke front page feature w/ follow up articles and Daily Journal five star rating “On the Plate” from famous food critic Larry Lipson. Famous catering jobs included Sony Studios, private celebrity parties for Billy Bush, George Wendt and Fed Ex.
2004 - 2008
Accts Receivable/Co-owner Unified Petroleum North Hollywood, Ca
Head of Accounts Receivable department for chain of independently owned gas stations. Duties included billing, collections of unpaid lines of credit, resolutions, and managing day to day duties of team. Quickbooks software used for company accounts receivable and payable duties.
2001 - 2004
Real Estate Agent - Residential
Coldwell Banker
Westlake Village, Ca
Managed multi-million dollar residential listing, sales and leases. Responsible for property marketing, purchase and real estate contracts, listing contracts, client management, escrow processing, and other realtor agent duties. Awards include Presidential Award, multiple awards for Top Listing Agent, Top Sales Agent, High Listing Volume and Sales Volume in a one month period. Dozens of newspaper articles in recognition of high levels of achievement for the company. Homes I sold ranged from $300,000 to $5,000,000. Residential homes were new build homes and resale.
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1999 - 2001
Nationwide Employment Research Owner
Public Records Research
Hollywood, Ca
Nationwide research and pre-employment background screening firm with services offered to a wide range of clients. Some clients included Pinkerton, Disneyland and attorney services. Services offered included nationwide criminal, civil and federal background checks, people locator services, advanced skip tracing, property profile searches, asset searches, etc. Managed a staff of 10-20 in house employees and hundreds of on-site court researchers. Proficient in operating court system software programs for most court locations as well as microfiche and other court resource media. Advanced understanding and working knowledge of court dockets, civil codes, FastData, Lex/Nex software and other industry software for locating individuals.
1995 - 1999
Real Estate Investment Portfolio Regional Manager
Capital Resources Inc
Beverly Hills, Ca
Managed real estate portfolio of properties purchased as investments for the corporate portfolio. Duties included qualifying, procuring and managing REO and foreclosure properties, overseeing rehab, marketing and interfacing with buyers to sell properties not retained in portfolio and qualifying/ leasing the units to tenants on retained properties. Managed team of 20, created goal objectives for growth and improvement to produce maximum efficiency/ profit margin for the company’s portfolio. Worked independently and reported directly to CEO. Recognized for exponential growth of real estate portfolio.
ADDITIONAL SKILLS
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Computer proficient in Quickbooks, Microsoft Office with advanced working knowledge of Word, Excel, Power Point. Freelance work in web design and publication with Adobe Creative Suite 4 including Dreamweaver, Photoshop, In Design, Flash, etc. Extensive customer service call center experience. Type 50wpm.
Affiliations/ Awards: Coldwell Banker Presidential Award, Kappa Kappa Gamma, Delta Tau USC
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