NAEEM A. CHOUDHARY ** Rosecliff Road Staten Island, NY 10303

917-***-**** acqqu5@r.postjobfree.com

Accomplished Information Technology professional who keeps up with the latest technologies and is skilled in strategic planning and implementation. Proven ability to manage multiple projects simultaneously, meet deadlines and collaborate with internal and external teams.

EDUCATION

State University of New York at Stony Brook, Stony Book, NY December 2011

B.S. in Computer Information Systems

Minor in Business Management.

PROFESSIONAL EXPERIENCE

Healthfirst – New York, NY

Desktop Support Analyst April 2012 – Present

Providing desktop technical support to the Healthfirst environment that consist a little over 4000 employees to both in-house and telecommuter employees.

Thorough experience of Windows operating systems and applications

Strong knowledge and support of in-house applications that consist of MP, CCMS, MHS, and MACESS.

Resolved escalated technical issues through expedited solution research.

Involved in making effective suggestions and modifications for system application Microsoft AX.

Liaison for third party vendors for applications errors support.

Administer for Absolute and Hitachi ILM applications for reporting and security purposes.

Project Lead for upgrading Finance application called Atlas, modifying new hire orientation IS overview process and completed successfully before deadline.

Perform laptop and desktop deployments by following procedure documentation checklist and updating Helpstar tickets.

Cover assigned helpdesk shift (ext. 1401) on a daily basis hourly.

Procurement responsible for maintaining Network and stand-alone printers accurate.

Create new user accounts through Active Directory based on Tier structure, password resets and assigned access to network shares.

Troubleshoot computer hardware, software, and network issues while detailing work update in Helpstar ticketing system.

Dispatch tickets to techs and appropriate IS departments.

Strong troubleshooting knowledge of encryption software (McAfee/Safeboot)

Provide support to audio visual Crestron systems for all Healthfirst meeting\conference rooms.

Established a high level of customer service support to each client.

Completed yearly performance goals, challenges, reports, and documentation.

Assist in the inventory, maintenance and monitoring of IT equipment using MS AX inventory system.

Backup for IT Asset Management for incoming Hardware and hardware.

Provided training to end-users by personal verbal instructions and following designed documentation.

Strong troubleshooting, analytical, and communication skills

Took online courses for skill improvements.

United States Merchant Marine Academy – Kings Point, NY Jan. 2008 – April 2012

Desktop Support Analyst

Offered Help Desk and Desktop Support during and after business hours

Created new user accounts based on Tier structure, reset passwords and assigned access to network shares

Tested, installed and provided technical support for multiple Microsoft and proprietary applications, and software

Handled over 100 calls per week resolving hardware and software issues

Assisted clients with policies and procedures for conference calls, new accounts, and web/network presentations

Assisted user with Polycom and Creston equipment in conference rooms to setup meetings

Provided Internet support for external clients associated with server and connectivity

Troubleshoot and maintained encryption software (McAfee/Safeboot)

Provided support with Citrix issues

TECHNOLOGY

Software Microsoft Office – Word, Excel, PowerPoint, Access, Outlook, Outlook Express

Web/Multimedia Audio/Visual, Microsoft Dynamics AX, SQL, Atlas, Hyperion, Macess, MHS, CCMS

Operating Systems Windows XP/Windows 7

CERTIFICATIONS

Cisco ICND1 (Training completed)

ITIL Foundation-V3

Dell desktop, printer and notebook

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