Jeff Towne

*** * ***** ***** ** 425-***-****

Lake Stevens, WA 98258 acqqsv@r.postjobfree.com

Overview

With over 25 years IT, Program Management and Telecom experience I have built wide breadth of experiences through a steady progress of successful positions with increased scope and responsibility within some of the most dynamic enterprises in the country.

Relevant Experience

204West Systems – Everett, WA 2013 - Present

Owner

Provide IT systems and services analysis and consulting services to small and medium businesses in the Pacific Northwest. Identify how technology solutions can be leveraged to improve productivity and efficiency in business operations. Review current IT solutions and develop strategies and implement next generation services. Provide Project and Program Management services in customer environment.

Amazon.com, Seattle WA 2011 - 2013

Technical Program Manager

Manage capacity planning, contracts and vendor relationship for strategic AWS data center footprint. Work with network fabric and AWS service owners to identify demand forecast and manage data center inventory to support growth. Developed and maintained metrics and reports supporting long term planning and utilization of data center assets. Managed deployment and scaling of AWS services which include network and server equipment.

Infrastructure Business Developer

Provide analysis of target market data center options including costs, capacities, network connectivity and technical review of infrastructure. Develop recommendations and selection of facilities to support AWS expansion. Negotiate contracts with vendors including MSAs, NDAs, Work and Service orders.

Digital Forest, Seattle WA 2009 - 2011

Operations Support Manager

Manage daily activities NOC, Helpdesk and Data Center Technical staff supporting a boutique high-touch Co-location and Hosting data center facility. Define, develop and implement policy and process for support and implementation of internal and customer facing IT services. Including but not limited to CRM, NMS, Helpdesk, Voice and Knowledge Base systems.

Tyrnstone Systems Inc. - Seattle, WA 2006 - 2009

VP – Enterprise Consulting

Provide all aspects of IT systems and services management to both the SMB and enterprise business communities in the Pacific Northwest.

Supervise IT operations and manage staff. Manage daily activities of a team Data and Network Engineers, System Administrator and Project Managers. Managed a combination of direct staff and contractors including Individual Contributors and Managers.

Provide Project and Program Management services in customer environment.

Expedia.com - Bellevue, WA 2001 - 2006

Sr. Manager IT Infrastructure Engineering 2005 - 2006

Manage IT engineering group responsible for analysis, design and implementation of all IT services worldwide.

Manage strategic initiatives which include ITI Engineering business plan and associated budget planning. Manage activities surrounding IT acquisition integrations support and planning. Provide direction assistance in the Service Level Requirements (SLR) / Operational Level Agreement (OLA) process life cycle.

Sr. Manager IT Infrastructure Telecom 2001 – 2005

Led the analysis, development, integration and deployment of VoIP services into the worldwide voice services network.

Oversaw operation of the worldwide corporate telecom group, ensuring it’s alignment with the business objectives of the ITI organization.

Responsible for supporting growth from approximately 250 users to over 3500 worldwide, including Corporate HQ campus, multiple US call centers and international offices.

Managed annual operational budget in excess of 5 million dollars. Negotiated carrier services contracts and managed all carrier activities.

Amazon.com - Seattle, WA Telecom Engineer 5/00 - 9/01

Getty Images - Seattle, WA Sr. Telecom Administrator 6/99 - 5/00

Aspect Communications - San Jose, CA Business Applications Consultant 5/96 - 6/99

Keane, Inc. - Seattle, WA Telecom Manager 4/95 - 5/96

Microsoft Corporation - Redmond, WA Telecom Engineer 11/90 - 3/95

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