Service Higher Secondary

Jayaprakash K.B

Mob: +91-979*******

mailto:***********.******@*****.***

Objective

A challenging career in a professional organization where I can enhance my quality in the field conjunction with the company goal and objective and to stay a best of the latest friends for the units to needs the dynamic requirements.

Business Skills

Excellent analytical, quick learning and problem solving skills with a desire to work in a team oriented environment.

Have good knowledge in using MS office.

Have good presentation, written and oral communication skills and good problem solving skills.

Have good team spirit, goal oriented and high interpersonal skills.

Eager to contribute in a team-oriented environment having inner desire to gel in cohesive team and work for business growth.

TECHNICAL SKILLS

Operating System : WINDOWS XP, VISTA, 7

Packages : Ms Office, Tally ERP9, DCA

Professional Experience (Chronological)

SUTHERLAND GLOBAL SERVICES FEB 13-Till date

As a Process Associate, my roles and responsibilities include

Part of Service Delivery team in Banking Industry and currently performing as Team Member.

Consistent delivery on the service level metrics by providing 100% accuracy

Along with expected productivity.

Performing activities like Opening the Saving Account, Verify the KYC Documents and Opening the New Debit Cards in Axis Bank Back end Process.

Ensuring those assigned tasks are completed and act as back-up to the team lead for work allocation, productivity tracking, and productivity collation.

Developing new ideas to ensure that there is more scope of improvement in the process thereby giving benefits to the clients in terms of productivity saves.

Adhering to the timelines for resolution of queries being raised and follow-ups are being done at regular intervals to ensure the issues are being resolved.

Honours

Received Platinum Attendance of the Year award for 2013.

Qualification

University / Institution

Year

BCOM CS (Pass-out with 44%)

Sourashtra Arts & Science College, Madurai, India

2009

Higher Secondary (Pass-out with 56%)

Sourashtra Hr. Sec. School, Madurai, India

2006

Secondary School (Pass-out with 70%)

Sri Venkateswara Hr. Sec. School, Chennai, India

2004

Professional Qualifications

Personal Information

Father’s Name

K G Balakumar

Address

#1/5, Vinoth Nagar, Big Street, Thiruthavelli village, Kavanur, Guduvancheri, Chennai – 603203.

Languages Known

English, Tamil & Sourashtra

Date of Birth

12th July 1987

I hereby declare that the information finished above is true to the best of my knowledge.

Yours truly

(JAYAPRAKASH K B)

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