Quality Assurance Environmental Services
Resume:
FELIX O. NWOGBO
ELKRIDGE, MARYLAND, 21075
TELEPHONE: 410-***-****
CELL: 443-***-****
*****@*****.***
OBJECTIVE: To further my career in a healthcare unit, with a focus on facilities
Management.
Nursing Home Administrator, New Mexico, # 1269
SUMMARY OF QUALIFICATIONS
Experience includes seventeen years diverse managerial skills in Environmental Services / Housekeeping Operations
Heavy focus on customer services in healthcare setting including nursing homes.
Review FTE’s within Environmental Services department and implement staffing guidelines to ensure department remains under budget.
Extensive training on labor Optimization in Healthcare setting.
Competent with Windows, Word and Excel.
Experienced in establishing Departmental goals and motivating staff to attain a common goal
Decision making skills, collective and serious commitment to operation
Implementation of departmental Trainings and documentation of records for JCAHO review.
Good knowledge of Press Gainey and Jackson Organization healthcare Percentile rankings
Five successful JCAHO and one DOH inspections without deficiencies
WORK EXPERIENCE
August. 2009 to present.
Genesis Healthcare, Multi Medical Center, Towson, Maryland.
Director of Environmental Services
Supervises a variety of activities in housekeeping and laundry in maintaining the building in an orderly, clean, and sanitary condition and including linen distribution.
Plan work schedules, hours, areas of work and job duties to ensure adequate housekeeping are rendered to all areas including laundry and linen distribution.
Provide monthly administrative progress report relative to accomplishments, short term objectives and staff education/training.
Developed lists of performance improvement related concerns within the department and establish an action plan to correct
Responsible for the accurate and submission of staff payroll in Kronos
Coordinate new employee orientation, initiates disciplinary action in accordance with established policy, annual evaluation of unit personnel
Safety committee Chairperson; Organize safety committee and address safety issues in the facility.
Feb. 2008 to August, 2009
Sodexo @ Overlea Health & Rehabilitation Center, Baltimore, Maryland
General Manager:
Responsible for the accurate and submission of staff payroll in Labor Management.
Plan work schedules, hours, areas of work and job duties to ensure adequate housekeeping are rendered to all areas including laundry and linen distribution.
Provide weekly reports and quarterly administrative progress report relative to accomplishments, short term objectives and staff education/training.
Developed lists of performance improvement related concerns within the department and establish an action plan to correct.
Implement staffing guidelines to ensure Department remains under budget.
Interview applicants for Environmental Services positions according to policy and hire with respect to merit.
Coordinate new employee orientation, initiates disciplinary action in accordance with established policy, conducts quarterly/annual evaluation of unit personnel.
Conduct Environmental Services monthly in-service program including budgeting process and JCAHO inspection. Initiate quality assurance program to monitor an averaged cleanliness of the facility.
Coordinate all outside services like pest control, medical waste, solid waste relative to Environmental Services and the facility.
2002 – Feb. 2005
Montgomery General Hospital, Olney, Maryland
Facilities Management
Coordinator, Environmental Services
Developed list of performance Improvement related concerns within the department and establish an action plan to correct.
Implement staffing guidelines to ensure Department remains under budget
Human Resource Management: Interview applicants for Environmental Services positions according to policy and hire with respect to merit,
Coordinate new employee orientation, initiates disciplinary action in accordance with established policy, conducts quarterly/annual evaluation of unit personnel.
Quality Assurance/Improvement: Monitor environmental indicators identified through monthly CQI and environmental rounds and develop plan of correction for identified issues.
Conduct Environmental Services monthly in-service program including budgeting process and JCAHO inspection. Initiate quality assurance program to monitor an averaged cleanliness of the facility,
Train and delegate staff to 8 steps process.
Utilize the Environmental Services Computer tool ( ESCT ) to monitor Environmental Services activities.
December 2000 – May, 2002
Futurecare Health and Management Corporation, Randallstown, Maryland
Old Court Nursing Home & Rehabilitation
Director of Environmental Services
Department management:
Direct and manage Housekeeping and Laundry
Subscribe the staff to the mission, values, customer orientation and continuous quality improvement focus.
Human Resource Management: Interview applicants for Environmental Services positions according to policy and hire with respect to merit, counsels employees on deficiencies in performance and attendance,
Coordinate new employee orientation, initiates disciplinary action in accordance with established policy, conducts annual evaluation of unit personnel.
Quality Assurance/Improvement: Monitor environmental indicators identified through monthly CQI and environmental rounds and develop plan of correction for identified issues,
Prepare monthly Medicare time study for laundry
EDUCATION:
Bachelor of Science – Finance. Minor - Public Administration. June, 1986
New Jersey City University, Jersey City, New Jersey
REFERENCES: Available upon request
SALARY HISTORY: Negotiatable
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