Customer Service High School

Amalys M. Amoros

**** ***** ** ********* ** ***** – Cell 407-***-**** Home 863-***-****- Email *********@*****.***

Professional Summary:

Customer Service professional seeking a management role. Skilled in training staff and establishing rapport whit clients. Self-motivated with exceptional communication and computer capabilities.

Skills:

•Bilingual •Key Holder •Multi-tasking

•Supervisor •Opening /Closing Inventory Knowledge •Personnel Training and development

•Housekeeper •Cashier /Customer Service •Sharp problem Solver

•flexible Schedule •Microsoft knowledge •Energetic work attitude

Work History:

Head Cashier/Customer Service 08/2012-06/2015 LOWE’S HOME IMPROMENT-Kissimmee, FL

•Trained new employees on company customer service policies and service level standards.

•Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices .

•Operated a cash register to process cash, check and credit card transactions.

•Demonstrated that customer come first by serving them whit a sense of urgency.

•Answered an average of call per day by addressing customer inquiries, solving problems and giving solution.

•Communicated clear expectation and goal to each team member and giving work list for the day to complete.

•Supervise each cashier in there performance and doing audits in register to check on shrinks.

Housekeeper(Seasonal) 05/201*-**-**** ARS CLEANING COMPANY- Kissimmee, FL

•Vacuumed rugs and carpeted areas in office, lobbies and corridors. Cleaned and buffed tile floors using industrial cleaning equipment.

•Changed bed lines and collected soiled linens for cleaning.

•Disinfected and mop bathrooms to keep them sanitary and clean. Used chemicals and other cleaning equipment in proper, safe and responsible manner.

•Verified that all storage areas and carts were clean and organized.

Overnight Cashier 04/200*-**-**** OMEGA GAS STATION #2- Bayamon,P.R

•Open and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

•Verified that all merchandising standards were maintained on daily basis.

•Received incoming shipments and reviewed contents against purchase order for accuracy. Organized and located inventory and updated store spreadsheets.

Education: High School Diploma -2009 Esc. Papa Juan XXIII- Bayamon P.R

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