Management Engineer
Resume:
Fredrick D. Gardner
Atlanta, Georgia 30349-8855
*************@*****.***
Summary:
Proficient in MobileIron (Certified),AirWatch, and McAfee Mobile Device Management Consoles.
5+ years of Mobility Technology experience in Mobile Device Management, Mobile Application Management, VPN/Wi-Fi, Certificates, Security, iOS, Android, Windows Mobile and Mobile App Deployment over MobileIron, AirWatch, AT&T Toggle and McAfee Platforms.
Mobile Device Management (Certified Administrator)
MobileIron Sentry (Certified)
MobileIron Sentry Security (Certified)
Support for MDM Platforms.
BOX Communicator
Microsoft Lync
Familiar with Apple's Volume Purchase Program for Business
AD/LDAP
Support LAN/WAN troubleshooting via Wire-Shark, Ethernet-Probe
Experience with Installing, Deploying, and Evaluating new Software releases.
Proficient at creating and executing test cases.
Supported BlackBerry, iPhone, Android and Windows Mobile Devices.
Education:
DeVry University, Irving, Texas, - March 2007
Associate of Applied Science
Network Systems Administration
Jack David Arnold Honors Writing Program
Jarvis Christian College, Hawkins, Texas, 59.5 hrs - Dec 1984
Business Administration
Technical skills:
Proficient personal computing software/hardware
Mobile Device Management, MobileIron, AirWatch and AT&T Toggle Consoles
MDM Solution Design
MDM Solution Design Documentation
MobileIron Atlas
Professional Services (Migration and Server Upgrades)
AirWatch
VMWare,RedHat Linux
iOS, Android, Blackberry, & Windows Mobile Configurations
Microsoft Operating Systems
Microsoft Office 365
LDAP Active Directory
Excellent typing skills (70wpm)
Excellent verbal skills
Excellent problem solving skills
Experience:
Populus Group (Cancer Treatment Centers of America), Newnan, GA April 2015 - June 2015
Sr. AirWatch MDM Engineer
Configuration and troubleshooting of Android and iOS devices.
Enrolling Devices in the AirWatch MDM Solution
Troubleshooting enrollment issues.
Troubleshooting Device issue.
Installation of the applications on the devices.
TEKSystems, (CB Richard Ellis), Dallas, TX Dec 2014- Jan 2015
Sr. MDM Admin
AirWatch consulting for CBRE's Mobility Team.
Worked with the Project Manager along with the mobility team to perform testing for a new AirWatch Environment
Assisted with Certificate renewal process
Provided consulting services in terms of what it would take to stand up the solution in their environment
Implemented and performed training on the AirWatch Cloud Connector
Installed and performed training on the AirWatch Secure Content Locker
Configured iOS and Android devices that are also managed over the air using AirWatch.
SJK Technologies ( MoneyGram Int'l), Atlanta, GA Nov 2014- Nov 2014
AirWatch Architect
Contracted to MoneyGram International to stand up their AirWatch Environment.
Worked with messaging team, database team, server team and network team to install the AirWatch Solution.
Provided consulting services in terms of what it would take to stand up the solution in their environment
Implemented and performed training on the AirWatch Cloud Connector
Installed and performed training on the AirWatch Secure Content Locker
Configured iOS devices that are also managed over the air using AirWatch.
Assisted and provided training for Certificates and the renewal process of Certificates
Sun Technologies (AT&T), Atlanta, Ga Jan 2014- Sep 2014
MDM Carrier Administrator
Analyze, validate and process orders from the Toggle Sales team, including validating all technical aspects and requirements of the order
• Resolve ordering and provisioning issues across the various stakeholders
• Trigger, coordinate and participate in the end-to-end provisioning of the platform for the customer.
• Request and confirm creation of billing hierarchies for the billing systems
• Serve as the AT&T Carrier Administrator within the Mobility Management Platform
• Participate in lifecycle activities, including service turndown, moves, adds, and changes
• Optimize provisioning and service delivery processes
• Creating administrator accounts within the Toggle Manager portal for video-trained customers
• Setup and configure new AT&T Toggle instances in MMP
• Setup and configure an AT&T Toggle customer for Toggle Data Plan in MMP
• Setup and configure an AT&T Toggle customer for Toggle Voice services in MMP
• Order IP Flex numbers from the BVoIP team for the Toggle Voice Service
• Generate unique enterprise identifiers to create interfaces between MMP and UC
• Coordinate with the UCST group to provision appropriate UC Platforms
• Test and turn-up of the BVoIP numbers within the UC platform (with the UCST team) for the Toggle Voice Service
• Update customer profile information within internal MSS systems
Wipro Technologies, Irving, Tx Jan 2013- Jan 2014
Mobility Manager
Upgrade/ConfigureMobileIron VSP/Sentry Servers
Maintain Apple Certificates for iOS Devices on MobileIron Platform
Deploy Operating Systems (Migrations)
Monitor Server Storage
Manage Active Directory
AD Grouping in MobileIron
AD Group Naming Conventions in MobileIron
Created Global Security Policies for MobileIron MDM Platform
Configured Connections to Enterprise Services, on VPN, Wi-Fi, and Travlers e-mail
Deploy In-House Applications from MobileIron Platform to user community
Run reports on users, devices, and applications via MobileIron Atlas reporting tool
Performed research and troubleshoot escalated problems with individual mobile devices.
Work in concert with the Server Team, Email Team and the Application Developers.
Project Management for all upcoming projects as they relate to upgrades and patches.
After hours application and patch deployments on Servers.
Creating Solution Design Documentation
Writing Solution Architecture Documentation
Writing Test Environment Setup Documentation
Daily management of the Support Team’s ticket queue.
Maintain Time and Attendance of Support Staff.
Monitor and control Conflict Resolutions.
Maintain scheduling for Support Staff.
AT&T Mobility, Atlanta, GA Aug 2008 – Jan 2013
Service AssuranceEngineer
Third level support for multiple Mobile Device Management Platforms (MDM).AirWatch, MobileIron, McAfee and AT&T Toggle Platforms.
Third level support for multiple Mobile Enterprise Application Platforms (MEAP).Kony
Deployed MDM and MEAP Platforms on customer’s servers.i.e. AirWatch, MobileIron, Kony, etc.
Managed and Tested Mobile Device Software prior to registering them to AirWatch, MobileIron or McAfee.
iOS, Android, Blackberry and Windows Mobile configurations and setup prior to registering them to AirWatch, MobileIron.
AirWatch and MobileIron Migrations from one version to the next. (Multi-Device Upgrades)
Performed research and troubleshooting of escalated problems with individual mobile devices.
Daily management of the team’s incident ticket queue. (AOTS Remedy)
Configured iOS devices that are also managed over the air using AirWatch.
Provided level one and level two technical support to Internal Customers with issues as they relate to system hardware/software OS’s and mobile devices OS’s.ie. iOS, Android, WinMo, Blackberry, Symbian
Supported BlackBerry, iPhone and Windows Mobile Devices.
Desktop Support for Internal Customers.
BlackBerry’s supported by the Blackberry Enterprise Server.
Supported iPhone and Windows Mobile devices via Active Exchange Sync Servers.
Provided Internal-User Support with VPN, Voice, Data, and Telephony Support.
Performed Password resets for various applications for Internal Customers.
Performed Password resets for various servers including Unix Boxes, Mail Servers and Print Servers.
Support LAN/WAN troubleshooting via Wire-Shark, Ethernet-Probe
Supported VM Ware, DAME Ware and Citrix Remote Desktop Applications
Worked with customers both internal and external to troubleshoot system issues.
Provided overall support and operation control of a host of applications.
Nortel Networks, Richardson, TX May 2007 – May 2008
Technical Support Engineer (Nortel Certified)
Performed level three technical supports for global clients/partners.
Drive business goals through effective Case Management (Work on Hand (WOH), Overdue Case Management and 48 hour closures), process improvements, and engineer skills development.
Desktop Support for Internal Customers.i.e. Operating System Upgrading/deployment.
Provided user-side client functionality for secure remote access over IP networks using proprietary VPN routers and VPN servers.
Assisted in planning installation of Disaster Recovery.
Worked on Packet capturing tools likeSniffer, Ethereal &Wireshark
Supported all Norstar and Business Series telephones and added Norstar applications
Acted as the customer advocate advancing VoIP, wireless and telephony quality. Drive improvements in Voice messaging quality by acting as the interface between the customer and Technology while working design related issues.
Assisted in keeping servers updated as configuration changes were needed.
Devry University, Irving, TX Oct 2003 – Mar 2007
Lab Support Technician
Worked as an Adjunct Instructor for labs that included PC Systems and Networks, Wide Area Networks, Network Operating Systems, Cisco Academy for Routers, Linux/Unix, and VoIP Applications.
Configuration of Cisco Routers, using EIGRP, VPNSs and PIX Firewalls
Assisted in the design, build out and implementation of a network operations center for LAN/WAN monitoring and troubleshooting.
Assisted in deployment ofnew Operating Systems and applications into a shared server environment.
Troubleshoot Network issues with the various teams during outage or application/server issues utilizing wire shark and other network tools for traffic analysis.
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