IT Specialist

Mike Lapika

South Portland, ME

**********@*****.** - 207-***-****

A skilled Bi-lingual IT Specialist (French-English) with strong ability to interact willing to go the extra mile to provide user support and solutions in high demand work environments. Exceptional in-depth customer support with excellent client and project management skills, action-oriented with strong ability to diagnose and resolve complex customer issues within agreed time scales. Experienced in communicate effectively with technology, executive, and business audiences while seeking new challenges and opportunities for professional growth and advancement.

Proficient in a number of operating systems and software applications. A solid reputation for professionalism and responsiveness. Effective problem solver who remains proactive and decisive while under pressure. Able to work in a fast paced work environment affected by changing schedules and priorities these are just a few key factors which makes me an outstanding candidate. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Network and Computer Systems Administrator

CERDAS, Kinshasa - November 2009 to January 2011

• Perform routine network startup and shutdown procedures, and maintain control records.

• Train people in computer system use.

• Maintain an inventory of parts for emergency repairs.

• Analyze equipment performance records to determine the need for repair or replacement.

• Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.

• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

• Design, configure, and test computer hardware, networking software and operating system software.

• Load computer tapes and disks, and install software and printer paper or forms.

• Configure, monitor, and maintain email applications or virus protection software.

• Plan, coordinate, and implement network security measures to protect data, software, and hardware.

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

• Created innovative and intuitive product features such as Cerdas Intranet.

• Developed shared central authentication system for intranet applications. Web Developer

WEB COMPUTER CENTER, Kinshasa, DR of Congo - March 2009 to October 2009

• Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.

• Perform or direct web site updates.

• Write, design, or edit web page content, or direct others producing content.

• Maintain understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.

• Analyze user needs to determine technical requirements.

• Renew domain name registrations.

• Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with web sites.

• Write supporting code for web applications or web sites.

• Communicate with network personnel or web site hosting agencies to address hardware or software issues affecting web sites.

• Respond to user email inquiries, or set up automated systems to send responses.

• Create searchable indices for web page content.

• Register web sites with search engines to increase web site traffic and Perform or direct web site updates. Network Specialist

SINTEL, Kinshasa - October 2008 to February 2009

•Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

• Provide telephone support related to networking or connectivity issues.

• Maintain logs of network activity and Back up network data.

• Analyze and report computer network security breaches or attempted breaches.

• Troubleshoot network or connectivity problems for users or user groups.

• Perform routine maintenance or standard repairs to networking components or equipment.

• Install or repair network cables, including fiber optic cables.

• Install network software, including security or firewall software.

• Install and configure wireless networking equipment.

• Identify the causes of networking problems, using diagnostic testing software and equipment.

• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

• Configure and define parameters for installation or testing of local area network (LAN), wide area network

(WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

• Analyze network data to determine network usage, disk space availability, or server function. Technician Computer Repair

SINTEL, Kinshasa - June 2007 to September 2008

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Oversee the daily performance of computer systems.

• Converse with customers to determine details of equipment problems.

• Reassemble machines after making repairs or replacing parts.

• Travel to customers' stores or offices to service machines or to provide emergency repair service.

• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.

• Test new systems to ensure that they are in working order.

• Assemble machines according to specifications, using hand or power tools and measuring devices.

• Maintain records of equipment maintenance work or repairs.

• Install and configure new equipment, including operating software or peripheral equipment.

• Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.

• Converse with customers to determine details of equipment problems.

• Resolved virus and malware issues with a success rate.

• Installed software and operating systems on company computers.

• Set up and configured hardware and software on company equipment.

• Restored data, operating systems, files, documents and drivers. EDUCATION

Computer Science

SOUTHERN MAINE COMMUNITY COLLEGE - South Portland, ME May 2015

Diploma in Computer Application

ARIHANT COLLEGE - Pune, Maharashtra

May 2012

Computer Science

University Of Kinshasa

October 2010

High School Diploma in President of Student Senate Sacred Family High School

June 2007

ADDITIONAL INFORMATION

SKILLS

• Proficient in Testing, repairing and configuring Computer Hardware and software systems.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Help to designed web sites, troubleshooter computers, installed hardware devices and taught Microsoft applications such as: Word, Excel, Front-Page, Access, PowerPoint and Publisher programs.

• Proven abilities in Microsoft Operating Systems.

• Networking Skills covers LAN Support, Configuration and Support of Routers, Switches and Modems.

• Computer troubleshooter, spyware and virus scanning, hardware and software, install devices, fix and repair computer.

TECHNOLOGIES

• Windows 95 / 98, Windows NT 4.0, Windows 7 (both 32 Bit & 64 Bit), Windows 8, Vista Windows XP Microsoft Server 2008, Linux / UNIX.

• TCP/IP and OSI models LAN / WAN Protocols Ethernet TCP/IP DHCP DNS FTP HTTP IMAP.

• Software Applications and Packages.

• Strong knowledge on Microsoft Office Word, Excel, Access and PowerPoint.

• Strong communication and organizational skills.

• Software: MS Office, Epi-Info, Stata, SPSS, Stat, Matlab, Systat, Dreamweaver, Photoshop.

Contact this candidate