Customer Service Sales

Dwight A. Grecu

C: (9-05-431-**** E : C ************@*****.***

Customer Service Representative

Dynamic customer service professional experienced in both public speaking and retail store settings. Excels in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Prioritizes on building and maintaining customer relationships to boost sales and generate repeated business. Operates with a strong sense of urgency and thrives in a fast-paced setting. Fluent in French. Core competencies include:

Wide Sales and Customer Service Experience • H igh Expertise in Advertising and Promotion • Excellent knowledge of Product Features • Superior Communication Abilities • Outstanding Goal-Setting and Planning Skills • Exceptional Understanding of Customer Needs • Strong Abilities in Effective Listening

PROFESSIONAL EXPERIENCE

The Perfect Party Place, Bowmanville, ON

Sales Associate, 2012-2015

● Achieved all set sales goals while providing outstanding customer service.

● Maintained clean display and store appearance

● Updated customer database on a daily basis.

● Fostered and maintained excellent customer relationships. Cashier, Harvey’s, Bowmanville

2011-2012

● Supervised 4 other employees and employed on-the-job training.

● Suggested new products, advertised specials and offers to customers.

● Received payments by cash, credit cards, vouchers or automatic debits.

● Maintained clean and orderly checkout areas while completing other general cleaning duties, such as mopping floors and emptying trash cans. EDUCATION

Library and Information Technician Diploma

Mohawk College - Hamilton, Ontario - 2015

Associate of C ommunication in P ublic Speaking

University of Washington - Seattle, WA - 2015

Associate of Science in Trades Math Calculations

Sir Sandford Fleming College - Peterborough, ON - 2014 St.Stephen Catholic Secondary Secondary School

Bowmanville, ON - 2012-2015

Honors: H ighest Achievement in Physical Education and Fitness Courses TECHNICAL SKILLS

Proficient in Microsoft Office Suite: Advanced Excel • Word • Powerpoint • Outlook • Access OutBooks Software • SAP

OTHER COURSES AND CERTIFICATIONS

● Food Handling Certification, Cara University

2015

● Customer Service Training, I mpact Learning

2015

● Emergency CPR and First Aid, Battlefield Equipment 2014

● WHMIS and Workplace Safety, Passport To Safety

2014

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