organized, attention to detail, excellent complex problem solver.

Michael Johnson

***** ********* **. ********, ** 75070

*************@*****.*** 214-***-****

Professional Summary

Michael is a results oriented professional with a track record of consistently meeting and exceeding established goals, staying within budget, attention to detail, exceptional customer service skills, and extensive knowledge of automobile/equipment diagnosis and repair. He also has 6 years of construction experience, 9 years as dealership technician, and has a Class A CDL.

Proficient in MSWord, Excel, and PowerPoint.

Education

Brookhaven Community College

Associates degree of applied science

General Motors ASEP program

Work History

City of Allen 2010-Present

As heavy equipment operator my duties included maintaining all equipment, machinery, and tools by performing maintenance, making repairs when needed, and ensuring all is properly and safely operating. Ensured safety of work crew, job sites, and citizens by setting work zones according to plans. Completed documentation for maintenance of equipment, building material, and tool purchases.

I helped other departments repair, diagnose equipment, help superintendent with solutions for equipment, issues at job site, subcontractors issues, and inspected subcontractors work for payment.

Shane Evans Demolition Excavation: McKinney, TX. 2008-2010

Driver/Operator in charge reading plans and performing work according to plans and customers needs. Projects consisted of replacing streets, grading for concrete foundations, removal of concrete, asphalt, homes, keeping up with contractors and holding them accountable for their work. Job duties also included getting equipment to and from jobs, completing to jobs to specs in a timely manner while maintaining excellent customer service. Operated: Class A dump truck, end dump, loader, bobcats, concrete saw, excavator, and other equipment.

Nissan Of McKinney: McKinney, TX 2005-2008

Team leader over seeing 5 other technicians ensuring that incoming work orders were distributed to right technicians, making sure all team members had work and worked together to ensure the best quality, communicated with service advisors throughout day to keep them up on where repairs stood, riding with customers, attention to detail to reduce mistaken diagnosis and unneeded repairs.

Diversified in multi department repairs (Brakes, a/c, alignments, electrical, engine and transmission repair).

Texas Instruments: Sherman, TX 2004-2005

Operated Cannon work cells, etch hoods, HMDS ovens, measurement and inspection equipment.

Car Toys: Dallas, TX 2001-2004

Sold car audio/video equipment, cellular phone, and accessories for six months then was promoted to store build out and opener. Part of a two person team that built out six stores in DFW area and opened each one. I transferred to the Galleria location over the installation department. I coordinated installations of car audio/ video equipment, alarms, and dealt with insurance for stolen property claims.

State Farm Insurance: Dallas, TX 1999-2001

Coordinated fast track claims service as part of service first department to ensure prompt repair of customer vehicles to pre accident condition while maintaining excellent customer service rating. Performed data entry of claims, photos of accidents, interviewed all necessary individuals to get all pertinent information to settle claim in timely manner, and made sure checks went out for correct amounts to correct individuals, reviewed estimates and pictures, while continuing job training with I-CAR classes.

Eldorado Chevrolet: McKinney, TX 1994-1999

Operated automotive diagnosis equipment, diagnosed and repaired automotive electrical problems for all makes, rode with customers for noises and other issues while keeping a high level of customer satisfaction survey scores for entire time at Eldorado.

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