Customer Service Representative

Summary of Qualifications and Skills:

To secure a position that provides challenge in order to utilize my knowledge, skills and abilities most effectively. To always continue to learn and acquire new skills to excel and be an asset to the company.

Customer Service/Collections

Word and Excel Operating Systems: Windows

Multi-line phones

Phone dialer system

Fantastic interpersonal jobs

Strategic thinker and goal oriented

Effective verbal/written communication skills

Ability to perform multiple task

Energetic, prompt, and confident in all abilities

Experience:

Citi Financial - Irving, Texas Dec ’12 – PRESENT

Default Claims Processor (Nov ’14-PRESENT)

Process all assigned Initial Mortgage Insurance Claims and Pool Claims in a timely manner while paying close attention to detail. Manage the application of all claim funds received and provide additional information as necessary to assure the maximum recovery of funds loss during the foreclosure.

Universal Agent/Centralized Real-estate Servicing Team

Manage a portfolio of 100+ mortgage accounts from 1 day of delinquency to charge off status; negotiate settlements, solicit/process payments, offer and submit request for treatment according to mortgage guidelines/laws. Pay close attention to detail to assure the customers concerns are resolved with one point of contact.

Santander Consumer USA Inc. - North Richland Hills, Texas May ’07 – Apr ‘11

Deficiency Account Manager

Manage a book of 40+ accounts that were in severe delinquency by updating account information, perform skip work to locate collateral and/or customer, solicit/process payments and initiate a cure plan.

Blockbuster Inc. - McKinney, Texas Feb ’05 – Apr ‘07

Customer Service Representative

Assist clients with questions and concerns regarding their subscription to online services, solicit/process payments, and update all necessary account information.

Education:

El Centro Community College – Dallas, Texas 2009 - 2011

Area of Study – Nursing

Tyler Junior College – Tyler, Texas 1999 – 2000

General Studies

University of North Texas – Denton, Texas 1998 – 1999

Radio/TV/Film and General Studies

References:

Available upon request

Contact this candidate