Information Technology Support
Resume:
Brent Musselman
Woodbury, PA ***95
E-mail: ***********@*******.***
Home Phone:814-***-**** or Cell:814-***-**** Best Time to Contact: Daytime
Objective:
Position within the information technology field providing installation, instruction and support for new servers, personal computers and network systems where my current experience can be utilized and built upon, while meeting and exceeding the professional service expectations of my customers
Experience:
Administrator Technical Support
Ahold USA Inc.
November 2012 to June 2014
Accomplished support of Dell, Fujitsu and HP computers running Windows 7 and Windows XP
Conducted support of Microsoft Office 2010
Completed change over from Dell computers to HP computers
Performed computer backups and installing computer images using Acronis True Image
Utilized Remedy ticketing systems to resolve trouble tickets and work orders
Installed Cisco Routers and Switches in support of the company’s network
Provided site to site support for customer hardware and software issues in Altoona, Indiana, Dubois, Connellsville, McConnellsburg, Shippensburg, Chambersburg and Huntingdon
Completed replacement of MC9090 pricing guns
Conducted repair and replacement of IBM registers and IBM register printers
Diagnosed problems with and installed Lexmark laser printers
Collaborated with information technology colleagues and supervisors for information sharing between technicians
Installed DeLaRue, Diebold and F53 bill dispensers for use in Giant/Martins u-scan units
Repaired Fujitsu coin dispensers, coin acceptors and Axiom Printers
Administered repairs on Giant/Martins Magellan Viper scanner-scales
IT Technician
Wilson College
November 2010 to May2011
Accomplished change over from Dell Computers to HP computers
Provided software installation and support for Microsoft Office 2007 and 2010
Conducted support of Adobe Acrobat software
Implemented D-Link Wireless hardware for the college’s first wireless system
Reports to Director of Information Technology for information sharing and updating between members of management
Tested new software packages for deployment in Wilson College computer laboratories
Collaborated with information technology colleagues on deployment of software packages and new operating systems
Completed C++ training program for enrichment of programming skills
Attended advanced C++ training course for additional enrichment of programming skills
Performed technical software presentation and training for Wilson College Faculty
IT Supervisor
PhotoThis Inc.
June 2007 to June 2010
Managed a team of computer colleagues in producing quality production during peak operations
Reported to Chief Executive Officer for information sharing and updating between middle and senior management
Managed a project of collaborating customers for digital printer upgrade project
Capable of prioritizing objectives extremely well in high pressure environments and situations
Solved problems related to software issues and recommended productive solutions
Performed Active Directory functions such as adding and removing users and computers
Utilized Microsoft Exchange Server to create and delete e-mail accounts
Focused on product quality to ensure that customers receive the best solution for their money
Recommended new software solutions to improve security of company personal computers
Investigated software requirements to tailor computers to needed hardware specifications
Completed requirements analysis for software packages to produce desired product quality
Excellent verbal and written communication skills
Performed installation, instruction, and support for DELL computer systems as a certified DELL technician
Conducted support of Adobe Acrobat software
Delivered setup, support and virus removal and malware removal for Internet Explorer
Delivered installation, instruction, and support for computer systems running Windows Server 2003 Standard Edition
and Windows XP Professional – both PC and Laptop
Provided installation, instruction, and support for Microsoft Office 2003 – Word, Excel and Outlook
Installed, instructed, and supported Symantec Antivirus Corporate Edition 9.0
Utilized Symantec Ghost Solution Suite to backup critical company PC’s
Provided installation, instruction, and support for Roland SOLJET Pro III XJ-540 printers
Completed installation, instruction, and support of Epson Stylus Pro 4880, 4800, and 4000 printers
Accomplished hardware and software fix actions for company computers
Accomplished the installation of Dell Routers and Switches
Desktop Engineer
Pomeroy IT Solutions contracted out to Bayer Corporation
October 2005 to April 2007
Performed installation and support for DELL and LENOVO computer systems as a certified DELL technician
Delivered installation and support for computer systems running Windows XP Professional, Windows 2000 and Windows NT
Conducted support of Microsoft Office 2003
Accomplished support of Citrix XenApp
Utilized Remedy ticketing systems to resolve trouble tickets and work orders
Met with Bayer employees to fix problems with their Palm Pilots and Blackberry’s
Conducted travel to Bayer’s satellite locations to ensure SLA’s were met on time
Completed installation and support for Lotus Notes Corporate e-mail software
Carried out installation of Bayer’s new Fiberlink wireless software
Administered backing up of employee personal computers utilizing Symantec Ghost 9.0
Performed fix actions on Bayer’s SAP system
Construction Warehouse/Machinist/IT Support
D&C Supply Inc.
February 2004 to June 2005
Provided hardware and software support for computers running Windows XP
Completed maintenance and support of McAfee Virus Scan software
Accomplished running machinery that produces steel fibers for use in concrete
Performed physical repair of steel cutting machinery when they broke down
Utilized a FORKLIFT to load construction materials onto the back of customer’s trucks
Completed utilizing a PALLET JACK to load pallets worth of construction material onto customer’s trucks
Computer Systems Administrator
U.S. Air Force
May 1999 to August 2003
Performed computer systems administration duties in managing a Windows 2000 Advanced Server environment
Provided installation, instruction, and support for Microsoft Office 2000
Provided the installation and support for Windows 2000 and Windows NT computer hardware and software
Met with base Webmaster for the setup and installation for the first web-server at Spagdahlem, AB Germany
Obtained a Top Secret Security Clearance with SCI identifier
Education:
Pittsburgh Technical Institute, Pittsburgh, Pennsylvania
Associates Degree in Information Technology Network Management/Security
Graduated October 7th, 2005
Certifications:
CompTIA A+ Certification
CompTIA Network + Certification
CompTIA Security + Certification
Salary Requirements:
Are negotiable upon successful completion of an interview
Contact this candidate