Shanice Flannagan 832-***-****

**** ******* **., *******, ** 77083 acqqnb@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service expert that brings extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving, with sound judgment and an ability to resolve problems tactfully and diplomatically.

SKILLS

Proficient in Microsoft Office PowerPoint, Word, Excel, Access

Works well under pressure

Effective problem solver

Excellent communication skills

40 WPM typing speed

Critical thinking

Multi-line phone proficiency

EXPERIENCE

Customer Service Insurance Representative, 09/2013 to 04/2015

GDIT – Houston TX

Answered all incoming calls

Singed consumer up for health care

Diligently completed all assigned tasks

Punctual and professional at all times

Office Assistant, 09/2009 to 09/2013

Blessed2BHome Assistant Living – Houston, TX

Scheduled all conferences for sales team and potentially new client

Serve as first point of contact for the office

Assisted sales team with postage, end of month reports

Tracked all appointments

Customer service representative

Responsible for ordering supplies and restocking

Collections Agent, 12/2006 to 08/2009

United Recovery System– Houston, TX

Labeled as a top collector consecutive months

Continuously exceeded budget set by company

Investigated and resolved customer inquiries and complaints in an empathetic manner

HONORS AND ACTIVITIES

Career Ambassador Network

EDUCATION

Associate of Applied Science: Business Administration, Current

Houston Community College – Houston, TX

3.0 GPA

Organizational Development

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